Hello, I've been using my scanner for the last 6 months. Recently it's been giving me this error:
I've clicked the instructions button and it takes me to this page. The page says it's a problem with the read permissions, but I've checked the permissions for my Pictures folder and I can't find anything wrong with it. Even weirder is this error only appears sometimes, and I can often get it to save one or two pictures in the same folder before this error appears.
I am using MacOS Catalina 10.15.4. I also had this problem on the previous version. (10.15.3)
Thanks. Looks like you are using the correct software for your OS. What I would suggest is removing the scanner from Apple menu > System Preferences > Printers and Scanners. Then remove the IJ Scan Utility and any other Canon software you might have instaled. Now restart.
Then perform a fresh install of the drivers and device.
Troubleshooting folder permissions remotely is difficult. What I hope is the issue can be resolved by performing a fresh install of the device as it is possble that permissions got modified during a previous OS update.
Bay Area - CA
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