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Community Manager
Posts: 46
Registered: ‎03-23-2018

Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

When you need help with your Canon product, be sure to connect with official Canon support.

There are many unauthorized third- party support sites available today, including some scam sites using the Canon logo and product images to falsely pose as official Canon support providers.  These unauthorized sites often charge fees of up to $400 to provide support for your Canon product – and if it is a scamming site, they will just take your money and run, without providing any support.

CSA-SS-Genuine.jpg

Help avoid costly technical support scams by following these tips:

  • When searching for support for your Canon product, avoid typing a Canon URL into the “text search” field on your search engine.  Instead, enter the official Canon URL directly into the address bar at the top of your browser usa.canon.com/support.  For future needs, we recommend that you bookmark or save the official Canon URL to your favorites to help ensure you are directed to your product’s support page on the official Canon USA website every time.
  • Should you need to call Canon for product support, you can find the appropriate contact information on your product’s support page on the official Canon USA website at usa.canon.com/support
  • Canon USA will not charge for phone support during the warranty period for your Canon product. After your product’s warranty period has expired, Canon may charge up to $20 for phone support. If you are being charged more than $20, it is not official Canon USA phone support.
  • For FREE online web support, be sure to visit the support page for your product on the official Canon USA website at usa.canon.com/support
  • For help setting up your Canon inkjet printer, visit ij.start.canon.  If you want to enter this manually, please type ij.start.canon directly into the address bar, rather than into the browser search box, to help avoid going to an unauthorized site by mistake. 

For more information regarding tech support scams and what to do, you may find helpful a recent blog post on the U.S. Federal Trade Commission website at https://www.consumer.ftc.gov/blog/2020/08/scammers-and-customer-service-another-imposter-scam.

 

*Information provided above is subject to change at any time without notice.

Esteemed Contributor
Posts: 4,675
Registered: ‎02-17-2016

Re: Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

So is this an example of the real support site or a scam one?

Esteemed Contributor
Posts: 3,253
Registered: ‎11-19-2017

Re: Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

Thats the real mcoy  LoL

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 4
Registered: ‎12-07-2020

Re: Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

I am wondering about other (non Canon) websites offering your scanner software.  Are those scams ?  I do know there are multiple website offering free "user manuals" for many devices.   They are advertised by sites stating you can get this document from this site, but just have to enter your CC number to make sure you are not a BOT.  Really, they can tell what CC number are accurate.
There are multiple sites that use this tactic, all with the same poor language skills and identical multiple replies for various instruction manuals saying the site is OK.
The site you are set to pick up this manual is a .RU  (dot RU)  a Russian website.  Never trust a Russian website.

Occasional Contributor
Posts: 5
Registered: ‎12-01-2020

Re: Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

[ Edited ]

Hm, my current experience is that Canon will just kick you over to a forum to fend for yourself :/

New Contributor
Posts: 1
Registered: ‎02-14-2021

Re: Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

AVOID SCAMs when installing new printer drivers - I was online to get the drivers downloaded for my new Canon printer and erroneously went to a fake canon website: www.ijstartcan.org  - also ij-start-connon.us/set/up  - The fake driver installation "failed" and i got a message to call Canon Tech support at what turned out to be a scam tech support line.  They told me i had viruses in my computer which were preventing installation of the driver and wanted me to pay $80 to clean it.    i said no - hung up and called my Anti-virus protection - McAfe - they did a scan and found no viruses.  Then I found the real Canon website (which is ij.start.canon) was able to install my printer driver with no problem.

If you do find yourself caught up in a tech support scam - report it to the Federal Trade Commission -

https://reportfraud.ftc.gov

 

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