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New Contributor
Posts: 2
Registered: ‎03-22-2017

All Products Missing

I logged on to my account today (9/7/2019 and noticed all my registered products are gone.  I called the help/support line and they were just as amazed and said it will take 24-48 Biz hours to research.  Has anyone else run into this issue? 

 

Thanks

Snagle

New Contributor
Posts: 2
Registered: ‎01-10-2020

Re: All Products Missing

All of the Canon products I registered over the past 5 years are missing in my account as well.  Spoke to a Canon tech and he said he noticed the same on his account yesterday.  Can someone at Canon please advise if this is a glithch, if the products will be put back, will the same thing happen again if the missing products are entered back into the 'my products' on the Canon website and if this affects the products listed on the CPs site?...thanks 

New Contributor
Posts: 2
Registered: ‎03-22-2017

Re: All Products Missing

Hi dshummy, I meant to update my post,  a couple of weeks okay (last week in December) I logged into my account to add some new gear,,, and ALL MY PRODUCTS were back with the correct information.  The only reason I received from canon what they had done a major update and unfortunatley some acconts were impacted and I would have to re-enter all my products -  I laughed.   So I was pleasantly suprised when I logged back in (as mentioned) and all my products were back. 

 

 

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New Contributor
Posts: 2
Registered: ‎01-10-2020

Re: All Products Missing

Be nice if it happens for me likewise...good luck
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