01-11-2013 10:36 AM
01-13-2013 12:00 PM
Jheinz442,
Please try removing the batteries, then cleaning the contacts on the batteries and inside the battery compartment using a soft microfiber cleaning cloth. If the camera still does not power on when fresh batteries are installed, it will need to be repaired.
To start your repair process, you'll need to complete a Repair Request on our website.
If this is a time sensitive-matter, additional support options are available at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.