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New Contributor
Posts: 2
Registered: ‎10-10-2019

Canon 1 Year Warranty

So I recently noticed my camera had some specs in the viewfinder so I sent it in to get cleaned. They quoted me at 211 dollars to clean the camera because it has to be disassembled. But the camera is a month old and I have done nothing extreme to cause the debris. However they said that the warranty does not cover this. Anyone have experience with this? They said the camera aren’t perfectly sealed so it can happen. Just confused as to what “normal use” qualifies as.

 
Esteemed Contributor
Posts: 3,401
Registered: ‎02-17-2016

Re: Canon 1 Year Warranty

How did it affect taking pictures?

Reputable Contributor
Posts: 940
Registered: ‎11-19-2017

Re: Canon 1 Year Warranty

[ Edited ]

@BintuGomes wrote:

So I recently noticed my camera had some specs in the viewfinder so I sent it in to get cleaned. They quoted me at 211 dollars to clean the camera because it has to be disassembled. But the camera is a month old and I have done nothing extreme to cause the debris. However they said that the warranty does not cover this. Anyone have experience with this? They said the camera aren’t perfectly sealed so it can happen. Just confused as to what “normal use” qualifies as.

 

3 thngs you need to consider:

 

1.  The conditions you are shooting under

 

2. Camera model

 

3. Camera storage

 

LIke it or not your camera is a tool.  It lives inside, goes outside and can be subjected to a wide variiety of environmental conditions.  (which) thats up to you.   

 

The camera model you buy can to some extent offer better or less protectection from environmental factors.  

 

How do you store your camera when its not in use?  If not inside a case, it's going to get dusty, unless you live in a clean room or lab.

 

Canon didn't sell you a camera with dust in it.  If you take it on safari to Africa, the beach, near the ocean, or in a dusty windy environment it might get dirty, dust in it whatever.  A little planning can help to mitigate.  Don't change your lens in the middle of a dust storm (common sense stuff).  Some bodies as well as lenses are weather sealed.  Doesn't mean you're protected in all situations, but can provide a higher degree of protection in others.

 

Dust is just everywhere.  I have an old house and have never cleaned my air ducts.  I can only imagine what's floating around.  I have carpet too and we don't make people take off their shoes before coming into the house, so more dust.  I do however store all of my equipment in cases. 

 

Do your best to protect your equipent and keep it clean.  Sometimes dust happens.  If it doesn't affect your pictures, you'll have to decide if you want to live wth it or not.  But don't expect Canon to cover dust removal from something you are taking outside.  Your car car gets dirty too, bug splatters on the windshield when you drive it.  Its part of normal use.  I understand how you feel.  It's no one's fault. things can't stay new forever. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
VIP
Posts: 11,315
Registered: ‎12-07-2012

Re: Canon 1 Year Warranty

"Just confused as to what “normal use” qualifies as."

 

You did not say what camera you have but I suspect a Rebel?  They are not water or dust proof. Either can and will get in.  If you find yourself shooting under these conditions often a more robust camera like the 5 series or the top of the line 1 series.

I know this going in, so I buy and use 1 series cameras.

BTW, most dust will not effect your photos unless it is on the sensor and then it isn't usually a big problem.  Certainly not a $200 dollar problem.

EOS 1DX and 1D Mk IV and several lenses!
Honored Contributor
Posts: 5,007
Registered: ‎06-25-2014

Re: Canon 1 Year Warranty

[ Edited ]

@BintuGomes wrote:

So I recently noticed my camera had some specs in the viewfinder so I sent it in to get cleaned. They quoted me at 211 dollars to clean the camera because it has to be disassembled. But the camera is a month old and I have done nothing extreme to cause the debris. However they said that the warranty does not cover this. Anyone have experience with this? They said the camera aren’t perfectly sealed so it can happen. Just confused as to what “normal use” qualifies as.

 

As a matter of fact, I was in that exact situation a few years ago. About a month after I bought one of my 7D's, I noticed gunk in the viewfinder. I took it to Canon's (now defunct) repair facility in Jamesburg NJ, and they cleaned it under warranty at no charge. I was/am a CPS member; I have no idea whether that affected the outcome.

 

They did ask me why I didn't just send it back to B&H for a replacement. I told them that it was less trouble to stop by Jamesburg and that I didn't want to have to re-calibrate my autofocus microadjustment settings.

Bob
Philadelphia, Pennsylvania USA
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