03-05-2015 01:19 PM
And what would make you think it isn't genuine?
03-05-2015 01:46 PM
Usually what you want to know is... did the camera come with the North America (US & Canada) warranty card in the box with the serial number pre-printed on that card which matches the serial number of the body.
03-05-2015 03:17 PM
I've bought a lot of Canon gear, and I can't recall ever seeing such a card. I can practically swear that I've never filled one out and sent it in. But the one time I needed warranty work, my camera was accepted without question. So they must be keeping track of the serial numbers somewhere.
Also, when you join CPS or upgrade to a higher level, you have to supply the serial numbers of qualifying items. None of my serial numbers have ever been questioned, so again this shows they're keeping track.
03-05-2015 07:51 PM
If you had real Canon gear for this market... you had the warranty card. I always register my gear online rather than mailing in the card... I still have my cards for all of my cameras.
The card says "CANON LIMITED WARRANTY" and is sub-titled "CANON U.S.A., INC. CANON CANADA INC."
The model & body number will be pre-printed on the card, but everything else is blank.
That warranty card is the only way I know of for a consumer to know if they own a US & Canada version importanted and backed by Canon USA, rather than an international version imported by someone else as a gray-market camera and not backed by the Canon USA warranty & service. Without that card... you'd probably have to phone Canon to ask.
03-06-2015 08:47 AM
"... verify whether my dslr is genuine or not?"
What does "genuine" mean? Are you reffering to a USA version or a counterfeit?
The only difference between a USA and a World version is this card.
Counterfeits can be a challenge to spot and may take a trip to Canon to verify.
Nikon puts "US" in the serial number but Canon does not. I am not sure even Canon has a way of knowing. And you hear stories that are all over the place. The warranty clearly states that the card and the bill of sale must be presented for warranty service. If you intend to pay for service, I don't think it matters who imported it.
03-06-2015 10:28 AM
The following information can be found at https://www.usa.canon.com/cusa/consumer/standard_display/gray_market
Information on Parallel or "Gray Market" Products
Canon sells and supports Canon-brand consumer and professional products in the U.S. through Canon U.S.A., which distributes these products through its authorized dealers and distributors. Canon U.S.A. is the only authorized importer of these products in the U.S., and provides industry-leading customer service and support for them. Products distributed by Canon U.S.A. are "localized" to meet the needs of customers in the U.S. market and are engineered to comply with local safety regulations and governmental requirements. As such, these products come with different accessories, manuals, and warranties than the versions intended for sale in other global regions such as Asia. Any Canon-brand products which are imported and sold other than by this method are referred to as "parallel," or "Gray Market," products (collectively, "Gray Market Products").
Hazards and Difficulties Associated with "Gray Market" Products
Customers in the U.S. may find that Gray Market Products do not meet their expectations because they were not intended by Canon for sale in the U.S. In some cases, sellers of Gray Market Products may attempt to localize the products themselves by adding, changing or removing certain accessories from the products, which may result in the following:
Customers should also be aware that Gray Market Products may not be eligible for:
If you are in doubt about a seller, or whether the products it sells are intended for the U.S., please visit http://usa.canon.com/authorizeddealers for a list of Canon U.S.A.'s Authorized Dealers. New and genuine Canon products intended for sale in the U.S. can only be purchased from Canon Authorized Dealers in the U.S. or from Canon U.S.A. directly.
To learn more about counterfeit products, please visit http://usa.canon.com/aboutcounterfeits to view important information.
03-01-2016 07:23 PM
What do you have to say about these "grey market" cameras? I bought a 1Dx from Japan and it has been nothing but great. I saved like a $1,000 and I even had it cared for here in Honolulu at a Canon Dealer. I'm interested in buying a 5dsr and want to use the grey market again and find a bran new one for much cheaper. Besides the warranty, is there anyting else to be aware of in regards to options, functions, and software upgrades?
09-29-2018 05:51 PM - last edited on 10-06-2018 09:55 AM by Danny
01-10-2019 10:29 AM