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touch screen not working

Kay4
Contributor

5D Mk4, had the camera serviced for year end and now the touch screen doesn't work. I put it back to factory settings and still nothing. Any suggestions what to do?

14 REPLIES 14

jrhoffman75
Legend
Legend

Give Canon a call at 1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks

kvbarkley
VIP
VIP

Dumb question: Is the lock button set to "Lock"?

No it isn't. My settings for touch screen is completely missing. I think I will be making a trip to Canon tomorrow.  Thanks for responding/

It is not a setting, there is a slide switch at the lower right on the back of the camera.

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