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Occasional Contributor
Posts: 5
Registered: ‎01-14-2016

service of gray market camera

I realize that Canon will not service a gray market camera under warranty but will service and repair such a camera as if it were out of warranty? That is, for money like any service shop?

 

I have never needed Canon warantee service because nothing has ever gone wrong with a year and rarely after that.

 

Thanks.

VIP
Posts: 11,519
Registered: ‎12-07-2012

Re: service of gray market camera

I never buy gray market but as far as I know they will service one for charge.  Canon is a pretty forgiving company.  Some could learn from and follow Canon's policies. We'd all be better off.  They have no obligation to do so.  Some of the other lens and camera makers won't touch one.

All you can do is call and ask.

EOS 1DX and 1D Mk IV and several lenses!
Moderator
Posts: 1,421
Registered: ‎10-25-2012

Re: service of gray market camera

Hi Canonperson!

 

Speaking as a Moderator, not as a Factory Service Technician, usually if the parts are available, we will evaluate the unit and let you know what the cost would be to repair it - barring liquid or extraneous impact damage. 

 

If you'd like to set up your repair online, head over to http://usa.canon.com/repair 

 

Or if you'd like to speak to someone in technical support, get in touch at 1-800-OK-CANON or http://bit.ly/ContactCanon 

 

We hope that helps clarify things!

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