01-23-2020 06:14 PM
OK boys and girls. After about 3 hours (over 2 days) on the phone with Canon the service lady I was working with gave up. However, over that time frame I did learn something about the 90D and EOS Utility. The 90D and EOS Utility 2 are not compatable. The infinite wisdom of Canon decided to pair the 90D with EOS Utility 3. That little bit of juicy information has not been very well distributed. Which brings us to the next problem; the Utility 3 will not download from the Canon site. I don't know why and the tech doesn't know why. It just wouldn't do it. Now I could go into a lot of detail as to what we did to make this thing work, but I won't: I'll just tell you that she gave up and told me I'd have to use some other software (Microsoft?) to download my images. That is not acceptable to me, so I went looking. At an online web site I found the EOS Utility 3 and the plug-ins. Five minutes later I'm up and running with my old favorite downloader and my new 90D. Hmmmmmmm?
By the way, my PC works just fine.......
Unless they've changed it recently, this is how an EOS Utility installation works:
When you install EOSU 3 from scratch, both EOSU 2 and EOSU 3 are installed, along with a supervisor program that decides which version your camera needs. So when you execute EOSU, you get the correct version for whatever camera you're using. But none of this works well unless the installation was done all at once, with no previous installations of either version in the way. So if EOSU isn't working right for you, uninstall it completely and reinstall EOSU 3 from scratch. That has always worked for me.