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New Contributor
Posts: 4
Registered: ‎07-19-2021

can't transfer pics

Hi,

Im trying to transfer pics to my laptop.

I downloaded all the softwares needed, but when I plug in the camera to the computer it says 'busy'.

What can I do? 

 

Tnx 

Esteemed Contributor
Posts: 4,813
Registered: ‎02-17-2016

Re: can't transfer pics

Tell us what computer and camera for a start.

New Contributor
Posts: 4
Registered: ‎07-19-2021

Re: can't transfer pics

Sorry, new here Smiley Happy

Canon eos 40d

Lenovo laptop

VIP
Posts: 8,140
Registered: ‎11-13-2012

Re: can't transfer pics

Welcome to the forum.

 

1. do you have EOS Utility 2 installed?

2. when you connect the camera does Windows recognize it?

3. do you have a card reader?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎07-19-2021

Re: can't transfer pics

1. Yes
2. Something needs to show up? I don't see anything.
3. No, I connected it with USB cable
VIP
Posts: 8,140
Registered: ‎11-13-2012

Re: can't transfer pics

Is the cable a Canon cable? Some cables are charging only. You need a data cable.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎07-19-2021

Re: can't transfer pics

Wow! There is a difference?? I didn't know...I will try!! Thank you very much!
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