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New Contributor
Posts: 2
Registered: ‎10-16-2019

Win10 Photo app can not load heic photos

[ Edited ]

Photo app says the file can not be opened. They are all in .heic extension.

VIP
Posts: 8,509
Registered: ‎08-13-2015

Re: Win10 Photo app can not load heic photos


@yurisolic wrote:

Photo app says the file can not be opened. They are all in .heic extension.


You need to unpack the images in the heir file.  Windows 10 Photos cannot read ZIP files, either.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Esteemed Contributor
Posts: 3,468
Registered: ‎02-17-2016

Re: Win10 Photo app can not load heic photos

How is this a Canon problem? That is the new iPhone image format.

 

(Waddizzle, it is *not* a compression format)

VIP
Posts: 8,509
Registered: ‎08-13-2015

Re: Win10 Photo app can not load heic photos


@kvbarkley wrote:

How is this a Canon problem? That is the new iPhone image format.

 

(Waddizzle, it is *not* a compression format)


I looked up the file type at fileinfo.  It reported that it is a compressed image file, which can hold multiple images.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Esteemed Contributor
Posts: 3,468
Registered: ‎02-17-2016

Re: Win10 Photo app can not load heic photos

[ Edited ]

And JPEG is a compressed image file that can hold one image.

 

The "multiple images" allows for "live images" whatever those are. I think I took one by accident on my new iPhone once. 8^)

 

My point is that this is a new image format, and an update to Windows should allow you to view them.

 

 

Get HEIC extension from MS 

VIP
Posts: 8,509
Registered: ‎08-13-2015

Re: Win10 Photo app can not load heic photos


@kvbarkley wrote:

And JPEG is a compressed image file that can hold one image.

 

The "multiple images" allows for "live images" whatever those are. I think I took one by accident on my new iPhone once. 8^)

 

My point is that this is a new image format, and an update to Windows should allow you to view them.

 

 

Get HEIC extension from MS 


My sons send me images of the grandkids via the iPad sharing thingy.  He takes the photos with his iPhone, and sometimes the pictures "move" when they first open.  It is as if the photo is a single frame in a 1/2 second of video footage.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 2
Registered: ‎10-16-2019

Re: Win10 Photo app can not load heic photos


@Waddizzle wrote:

@yurisolic wrote:

Photo app says the file can not be opened. They are all in .heic extension.


You need to unpack the images in the heir file.  Windows 10 Photos cannot read ZIP files, either.


How to unpack the .heic image? There is no option for this when right clicking on it

VIP
Posts: 8,509
Registered: ‎08-13-2015

Re: Win10 Photo app can not load heic photos


@yurisolic wrote:

@Waddizzle wrote:

@yurisolic wrote:

Photo app says the file can not be opened. They are all in .heic extension.


You need to unpack the images in the heir file.  Windows 10 Photos cannot read ZIP files, either.


How to unpack the .heic image? There is no option for this when right clicking on it


You cannot do so directly.  There are undocumented applications that can convert the files, but I would not trust them.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Highlighted
Esteemed Contributor
Posts: 3,468
Registered: ‎02-17-2016

Re: Win10 Photo app can not load heic photos

[ Edited ]

Did you bother to read my post? You can get an heic extension directly from Microsoft.

 

But again, what does this have to do with Canon?

New Contributor
Posts: 1
Registered: ‎10-22-2019

Re: Win10 Photo app can not load heic photos

[ Edited ]

Okay,the first thing you need to do is figure out how to change those heic photos to png.only in this way,you can see them on Windows 10.

Now read this tutorial so that you can know how to open these photos on Win 10 pc.

https://www.iphonetransferrecovery.com/tutorials/change-heic-to-jpg.html

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