Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-26-2015

Win 7 64 bit not seeing 5DMIII. Windows cannot find a driver. Same for my 7D.

Windows is not detecting my cameras. I have a laptop and Desktop (both Win7 64 bit) and the same is happening on both. I plug in the camera using USB cable that came with camera and Windows fails to find a driver. Device Manager shows a yellow exclimation point and shows as "canon camera". I have a work laptop with the same OS and it works fine.  

Highlighted
Esteemed Contributor
Posts: 2,369
Registered: ‎11-14-2012

Re: Win 7 64 bit not seeing 5DMIII. Windows cannot find a driver. Same for my 7D.

Have you tried re installing the software disk that came with each camera?

"A skill is developed through constant practice with a passion to improve, not bought."
Highlighted
Honored Contributor
Posts: 6,698
Registered: ‎11-13-2012

Re: Win 7 64 bit not seeing 5DMIII. Windows cannot find a driver. Same for my 7D.

Try the automatic USB troubleshooter:

 

https://support.microsoft.com/en-us/kb/943104

John Hoffman
Conway, NH

1D X Mark III, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement