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New Contributor
Posts: 1
Registered: ‎04-20-2019

Why won't my canon m50 connect to computer?

[ Edited ]

Hey folks!

 

I recently bought a Canon m50 and I absolutely love it. However, now that I'm about to transfer my photos to my computer it won't work. I have heard of the wireless transfer method, but in order to do that I have to connect to the camera and will therefore not have any internet connection while the transfer is being made. If this is the only way to do it I have to say that it would be a huge bummer.

 

I want to transfer my photos simply by a USB cable, but for some reason my laptop won't recognize the device? Also, no photos can be found if I put in the SD card into the laptop. Whenever I have a cable from my camera to laptop, the camera screen will freeze.

 

Do anyone know a solution to this?

 

Thank you in advance! Smiley Very Happy

Product Expert
Product Expert
Posts: 810
Registered: ‎10-17-2012

Re: Why won't my canon m50 connect to computer?

amicyberspace, 

We are sorry to hear that this happens.  If you wouldn't mind, can you let the community know what operating system is running on your computer at the the time this issue occurs? Are you able to review the images you have taken on the camera itself? 

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