01-13-2017 08:39 PM
I think the resolution to your issue will be to download updated software for your Sierra system.
To get us started off please Click Here for a direct link to the Drivers and Downloads section of the product support page.
Drivers & Downloads will appear in red with some little gears above it. On this page you'll be prompted with a dialog box that says "Begin typing your model name, then select your model from the displayed list."
Next, click the box containing the Go command located immediately to the right.
Once on the initial download page for your model, use the Select OS drop-down menu to select the operating system of the computer on which you will be installing the software.
Next, click on the category tab that you wish to browse- Software, Firmware or Utilities. You should then click the Select button for the desired file you wish to download.
Once expanded, you'll see the selection of currently available software for your OS and camera. To initiate the download, click the red outlined box which says Select. This will then further expand the view detailing file information and a solid red dialog box containing Download in white text.
After clicking the Download button, follow the instructions to download and install the driver or software.
The time for the download process may vary depending on the speed of your Internet connection and the size of the file.