01-23-2020 09:35 PM
I'm hoping someone can help me! I just received my 6d mark ii for Christmas in 2019. I went out for a shoot last week and noticed these dark black vertical lines in all my images. I changed memory cards thinking it was a bad card, but it kept happening! I turned the camera off and on, took out the battery, everything! Finally I changed it to video then back to camera and the lines were gone. Until I went to use it again a few days ago and the lines are on all my images again. HELP! I've attached a close up of one of the images where you can see all the lines
01-23-2020 10:34 PM
We're sorry to hear that you're having difficulties with the EOS 6D Mark II. We recommend setting up a service ticket for this item at your earliest convenience at www.usa.canon.com/repair.
01-23-2020 11:01 PM
If you are still within your return window, exchange it with the merchant.
If not, Canon will fix it for you free as long as it hasn't been abused, dropped, etc.
Don't be discouraged. I love mine. One or the other will make it right and you'l be good to go.
01-24-2020 06:35 AM
Do contact Canon support, but be prepared to answer several questions. Which Canon lens are you using? Have you tried resetting your camera back to factory defaults? Are you shooting RAW, JPG, or both? Are you viewing these lines in the camera, on your computer, or both?
You may also wish to become more familiar with the menu settings that enhance the image quality. If you are shooting JPG, it would be best to disable all of the image correction and enhancement settings. Canon may be able to walk you through the steps on the phone.
01-24-2020 10:13 AM
Reset to factory before you do anything else. Unexplained actions can be easily corrected that way. Menu, tools, clear all settings and all custom settings. When you call Canon they will make you do it anyway. 1 (800) 652-2666
01-24-2020 10:27 AM - edited 01-24-2020 10:28 AM
Yes, does this show up in JPEGs? Is the above from DPP?
I seem to recall that some raw processors had problems with the dual pixels and showed them in images.
01-24-2020 04:38 PM