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New Contributor
Posts: 4
Registered: ‎07-26-2017

Unknown USB Device; Can't get my photo's off camera

[ Edited ]

Hi,

 

I am running into an issue with my canon 6D. I never have an issues connecting my camera to the cord, and with canon uility downloading my photos until today. I tried to download my photos and I keep getting this messege and eos is not reconziing anything. Any ideas on how to fix this? 

 

Thanks! 

 

 Update: Turns out it was the cord. I got a new one & its working now even though nothing seem'd wrong with it? aynway thanks for the help! 

 

1.jpg

 

VIP
Posts: 11,657
Registered: ‎08-13-2015

Re: Unknown USB Device; Can't get my photo's off camera

Make sure Wi-FI is not enabled.  You can always use a card reader.  

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"Doctor told me to get out and walk, so I bought a Canon."
New Contributor
Posts: 4
Registered: ‎07-26-2017

Re: Unknown USB Device; Can't get my photo's off camera

Yes I disableded it, made sure my camera has the newest firmware, and updated eos utlilty and made sure my drivers were up to date. It's just really odd it stopped working, and i hope to find a soultion =/ 

VIP
Posts: 11,657
Registered: ‎08-13-2015

Re: Unknown USB Device; Can't get my photo's off camera


@bethanycaldera wrote:

Yes I disableded it, made sure my camera has the newest firmware, and updated eos utlilty and made sure my drivers were up to date. It's just really odd it stopped working, and i hope to find a soultion =/ 


I suggest that you contact Canon Support.  

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"Doctor told me to get out and walk, so I bought a Canon."
Reputable Contributor
Posts: 708
Registered: ‎02-13-2016

Re: Unknown USB Device; Can't get my photo's off camera

If it had been working OK previously you might trying doing a System Restore to an earlier date just to see if an update somewhere was the cause of the problem.

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