03-07-2018 05:27 PM
I am having this very same issue. I have always kept my camera secure and clean. Apparently from the reply threads below this is an item that must be repaired by canon. Does anyone know if this is an issue that is covered by their warrany program or not? Is there perhaps a recall on this? Thank-you.
03-08-2018 02:36 PM
You read the whole thread and understood what was the problem to my camera? After the repair it has worked flawlessly. I had to pay myself but the repair was not more than 180 USD which isn't too bad.
03-08-2018 03:34 PM
03-09-2018 01:25 AM
No problem. I was in the same position as you. They said that the sensor had been shifted out of position and that this only can be caused by a physical impact. Like you I have no idea how this might have happened. I tried to argue with the service technician who told me that it was quite common for them to hear that 'nothing has happened' to my camera.
I just had to accept the fact that I do not have full control over the camera 100% of the time. For example when I keep it in a bag I can leave this bag unattended by me. There is a small possibility that the kids might have bumped into it and don't dare to tell me <shrugh>