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New Contributor
Posts: 4
Registered: ‎01-07-2017

Some problems with my brand new 7d Mark II

Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)

- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette

Honored Contributor
Posts: 5,048
Registered: ‎06-25-2014

Re: Some problems with my brand new 7d Mark II


@Nette wrote:

Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)

- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette


Reset the camera to factory settings. The instruction manual will tell you how to do that. You'll find it in the box the camera came in. A version of the manual (often more detailed than the one in the box) can also be found on the Canon Web site.

 

If you don't mind my asking, what was your previous camera and what made you choose a 7D Mark II this time?

Bob
Philadelphia, Pennsylvania USA
Respected Contributor
Posts: 1,967
Registered: ‎02-26-2015

Re: Some problems with my brand new 7d Mark II


@Nette wrote:

Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)

- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette


There are at least 4 different places you need to reset the camera back to it's default settings.

 

Clear all camera settings

clear camera settings.JPG

 

Clear all Custom Func (C.Fn)

clear custom function.JPG

 

 

Custom Controls - Default Set

custom controls.JPG

 

Custom shooting mode (C  mode) - Clear settings

custom shooting mode.JPG

New Contributor
Posts: 4
Registered: ‎01-07-2017

Re: Some problems with my brand new 7d Mark II

Thank TTMartin for your reply!

I did it all, but it's still not working... Smiley Sad

New Contributor
Posts: 4
Registered: ‎01-07-2017

Re: Some problems with my brand new 7d Mark II

Thank RobertTheFat!
I already did that, but it doesn't work.

I have a Canon 550D and I just really wanted a more advanced camera for action shots (I usually use my camera for extreme sports) and the 7D looked like the best match for me (budget-wise). 

Honored Contributor
Posts: 5,048
Registered: ‎06-25-2014

Re: Some problems with my brand new 7d Mark II


@Nette wrote:

Thank RobertTheFat!
I already did that, but it doesn't work.

I have a Canon 550D and I just really wanted a more advanced camera for action shots (I usually use my camera for extreme sports) and the 7D looked like the best match for me (budget-wise). 


Sounds like you chose it for the right reasons. It isn't a simple camera, but learning to use it well is worth the effort.

Bob
Philadelphia, Pennsylvania USA
VIP
Posts: 8,512
Registered: ‎08-13-2015

Re: Some problems with my brand new 7d Mark II

If you unmount any lenses, do you still have problems playing back photos? 

 

Do you have another memory card that you can try?  I suggest a new memory card [only full size cards, no micro-SD], and be sure to perform a low level format in the camera on the new card.  I recommend using a SanDisk or Lexar card, 32GB or smaller.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Esteemed Contributor
Posts: 3,469
Registered: ‎02-17-2016

Re: Some problems with my brand new 7d Mark II

I am going to guess a stuck mirror. You might want to call Canon. Make sure to do it before the warranty runs out.

 

You don't have it on 'B' mode do you?

 

Respected Contributor
Posts: 1,967
Registered: ‎02-26-2015

Re: Some problems with my brand new 7d Mark II


@Nette wrote:

Thank TTMartin for your reply!

I did it all, but it's still not working... Smiley Sad


Put the camera in Green Square Auto mode. If it works ok like that then you missed resetting something somewhere. If it still has issues in Green Square Auto then it is not your settings. Using a micro-SD card in an adapter seems to be a common cause of issues. 

New Contributor
Posts: 4
Registered: ‎01-07-2017

Re: Some problems with my brand new 7d Mark II

Thanks everybody!

I called the shop that I bought it from, while it was brand new, they said I should send it back to them, so they could just send a new one. 

Hope the new one doesn't have the problem Smiley Happy 

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