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Occasional Contributor
Posts: 5
Registered: ‎12-28-2018
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Service, repair, and warranty whilst travelling overseas, and for non-US residents

[ Edited ]

[As the Canon Community Forum can also serve as a reference library for Canon users, we've restored this post's original text to provide context to the replies below for the benefit of future visitors who might encounter a similar problem.  Thanks for contributing!]

 

Hi, my name is Mr Burns

 

I am an Australian, who purchased a 5d mark iv, and 24-70 2.8 ii at an Authorised Canon dealer, whilst travelling the US (my previous camera died a sudden death and needed urgent replacement, and I like to shop local!).

 

My camera has developed a fault preventing operation, and it is around 3 months since purchase.

 

I have sent the camera to a Factory Repair Centre in the US. Edit: It has been booked in using the online booking system, and all US documentation (receipts and warranty) are with the camera.

 

The Repair Centre has advised that they are refusing the package, as I have sent it from Australia, despite me organising a US return address back to the Authorised Dealer (i.e. I bear all additional international postage costs).

 

1. Does anyone in the community have an experience sending Canon items in for repair whilst travelling overseas? If so, was it possible, and how did you manage it. If not, what did you do?

 

2. What are people’s thoughs on and International Warranty? Given Canon happily sell products to international customers, the same price as mainland customers.

 

Thanks for your thoughts, hopefully this thread will help me get my camera sorted and help us all get better support from a Global Company. Mr Burns.

 

EDIT: Please ask any questions you need. Further info, I did contact Canon Australia who confirmed they will not undertake warranty repairs on Canon USA sold cameras - yes they will happily repair - and yes they will charge like a wounded bull for those repairs.

Occasional Contributor
Posts: 5
Registered: ‎12-28-2018

Re: Service, repair, and warranty whilst travelling overseas, and for non-US residents

[ Edited ]

Resolved

VIP
Posts: 11,097
Registered: ‎12-07-2012

Re: Service, repair, and warranty whilst travelling overseas, and for non-US residents

Here ya go call this number 1 (800) 652-2666

 

EOS 1DX and 1D Mk IV, even less and less other stuff.
Occasional Contributor
Posts: 5
Registered: ‎12-28-2018

Re: Service, repair, and warranty whilst travelling overseas, and for non-US residents

Thank you for the phone number.
Esteemed Contributor
Posts: 4,952
Registered: ‎06-25-2014

Re: Service, repair, and warranty whilst travelling overseas, and for non-US residents


@mr_burns wrote:
Thank you for the phone number.

Be sure to give them the serial number when you call. They should be able to tell from the serial number that the camera was purchased in the U.S.

Bob
Philadelphia, Pennsylvania USA
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