06-06-2013 08:42 PM
I was wondering if anyone else has had this type of problem with Canon.
I just bought a brand new 5dmii (may 9th, 2013) and my first shot had spots (extended exposure shot at f22). I continued to use the new camera and within a few days black specks appeared in the view finder. I called Canon and was instructed to send the camera in for a warranted repair. The paperwork that came back with the camera said that foreign material was found in the sensor assembly and that the sensor assembly was cleaned. I checked some new shots and the spots were still there (the ones in the view finder were gone but the same ones on the photos remained). I again called Canon and was told to send it back to their Newport News facility once again.
After sending it in the second time I got it back and now there are 10 times as many spots as before (79 plus) and a black speck in the view finder has returned. I called Canon back and was basically told that dust is not a problem and that they will try again but I just may have to live with it. I explained that to me this was a flaw with the new camera since the very first shot had spots (FYI when I put the lens on for the first time I pointed the camera body down, attached it quickly and did not take it off). I also explained that if I had caused the issue I would not be complaining, however, the camera came to me like this and was brand new. I asked if they could exchange this one for a new one (remember I have had the camera less than 30 days) and they told me no. I was told that I would need to send it to a New Jersey Factory repair facility since the Newport News facility could not get it clean. I asked what would happen if it still came back with spots and viewfinder specks and was told that I would have to send it in again.
At this point I am so frustrated that I do not know what to do. I have been such a Canon advocate and have two 7Ds, two 70-300 L lenses, a 6D, two 24-105 L lenses and have never had these types of issues. I have boxed up my new 5dmii and will be sending it out to New Jersey, however, I was wondering if anyone has had a terrible experience like this before.
06-06-2013 09:37 PM - edited 06-06-2013 09:38 PM
06-07-2013 11:29 AM
06-07-2013 04:44 PM - edited 06-07-2013 04:45 PM
Sorry to hear of your situation, and sorry for the topic drift, but I'm curious. You mentioned that you own a 6D, so what was the reasoning behind your decision to get a brand new 5d2 instead of a second 6D?
06-07-2013 05:39 PM
06-08-2013 12:34 AM - edited 06-08-2013 12:37 AM
01-03-2015 10:38 AM
01-03-2015 04:05 PM
01-03-2015 06:37 PM
A couple of years ago I bought a 7D that arrived with a lot of dirt in the viewfinder. So I dropped it off at Canon's Jamesburg, NJ repair facility the next time I was down that way. They gave the camera a complete cleaning under warranty, and it arrived at my home the next morning looking better than new. I was a CPS member (Silver, I think, though I've since upgraded to Gold), which may conceivably have affected the way I was treated. In any case, the people I've dealt with on several visits to Jamesburg couldn't have been more helpful. Maybe being there in person makes a difference (though not everyone can do that, obviously).
If you do undertake to visit the Jamesburg facility, print yourself a detailed map first. The ramps to and from the Turnpike are tricky; the road the building is on has multiple names; several of the intersections look alike; etc. My wife and I get at least partially lost every time we go there.