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New Contributor
Posts: 2
Registered: ‎11-15-2020

My 70D froze and when I take pictures just shows a white/pink lined screen

[ Edited ]

Hi Folks,

 

Hopefully this isn't a huge issue, but I'm worried.  While I was using my 70D with the Webcam utlity, the camera froze up, and then started showing a white screen with vertical lines about 1/3 of the way up from the bottom.  When I take a picture now, all I see is white.  Please see pictures attached.  Is there an easy solution for this problem?  I feel badly, because this is my wife's camera.  I used it last night to take some pictures and after working a while this morning with a webcam zoom meeting, it's now doing this.  I hope I didn't do something wrong.  

 

Here's an example:IMG_1365.JPG

And another:

IMG_1363.JPG

Any suggestions on a quick fix??  

 

I reset the camera to default settings, pulled the battery, lens off, etc. I'm at a loss, but I am no expert.

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Reputable Contributor
Posts: 868
Registered: ‎12-24-2013

Re: My 70D froze and when I take pictures just shows a white/pink lined screen

It looks to me like the camera is totally non-functional and will need an expensive repair. Probably more money than the camera is worth.

 

I doubt you did anything to damage the camera. It is probably just bad luck that the camera decided to die while you were using it. 

Mike Sowsun
S110, SL1, 80D, 5D Mk III
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Respected Contributor
Posts: 1,181
Registered: ‎01-25-2018

Re: My 70D froze and when I take pictures just shows a white/pink lined screen

Didn't the 70D get an updated circuit board with an additional heat sink due to cameras dying from overheating?

 

Check with Canon service and see if they offer any type of consideration for this if you have the original board in your camera.

 

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, 1D M2, EOS 650 (film), many lenses, XF400 video
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New Contributor
Posts: 2
Registered: ‎11-15-2020

Re: My 70D froze and when I take pictures just shows a white/pink lined screen

Thanks for the insight into the recall!  I'll be in touch with Canon tomorrow about this.  I absolutely have the original board in this camera.  It almost certainly is an overheating issue.  When it froze up on us, it felt warmer than usual, but not so warm that I'd be concerned.  I'm betting this will be my solution!  Thanks again!

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Respected Contributor
Posts: 1,181
Registered: ‎01-25-2018

Re: My 70D froze and when I take pictures just shows a white/pink lined screen

You are welcome and I hope Canon takes care of you.

 

There have been numerous threads about the 70D dying from overheating while using video.  Here is one from the forum:

 

https://community.usa.canon.com/t5/EOS/Canon-70D-Froze-Won-t-Turn-On-Anymore/td-p/248280

 

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, 1D M2, EOS 650 (film), many lenses, XF400 video
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Esteemed Contributor
Posts: 2,566
Registered: ‎11-19-2017

Re: My 70D froze and when I take pictures just shows a white/pink lined screen

[ Edited ]

Does appear to be an issie with the body, but you should also check the SD card.

 

See this as well for thre Recall:

 

https://www.usa.canon.com/internet/portal/us/home/support/product-advisories/detail/service%20notice...Smiley Tongue

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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