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New Contributor
Posts: 4
Registered: ‎07-26-2017

Microphone not working (internal mic)

[ Edited ]

Hello Everyone,

 

I have a canon 6d, everything is working great except when I record videos the microphone is not recording. I tried going back to factory settings. I tried the manual mode, and changing the volume but when I get to this step it does not register any sound its picking up. I'm not sure what else to do. Any help would be appericated!

 

 

Thanks! 79444463_974459769607781_4507086329066029056_n.jpg

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Reputable Contributor
Posts: 619
Registered: ‎01-25-2018

Re: Microphone not working (internal mic)

Your camera may not be able to record audio when video capture is set for a high frame rate.  Try dropping to a lower frame rate and see if it will record audio.  My 1DX 2 has a note in the manual that audio will not be recorded when higher frame rate video capture is selected.

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
Esteemed Contributor
Posts: 3,493
Registered: ‎02-17-2016

Re: Microphone not working (internal mic)

That is only for "slow motion" modes that play back at a lower frame rate. 60 fps should be fine.

 

I suggest you call Canon and let them walk you through.

 

Do you see anything on the audio meters?

New Contributor
Posts: 4
Registered: ‎07-26-2017

Re: Microphone not working (internal mic)

When I go to recordiing volume it is not registering anything, I feel like every now and then I see two bars but goes no further. Semi annoyed b/c I hardly use it and I finally have a use for video and it's not working lol =(  I emailed tech support hopefully they have an idea. 

Esteemed Contributor
Posts: 3,493
Registered: ‎02-17-2016

Re: Microphone not working (internal mic)

Don't email, call! That way you can get an immediate answer.

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