Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎05-19-2020

M50 Streaming Help

Hey everyone, I'm new here and looking for help. Over the past 6 months I've been trying to get my Canon M50 to work as a webcam for streaming and meetings on my Mac, but nothing seems to work. I'm kind of at my wits end. Anyone here think they could help me get things set-up and running?

 

Here's some of the things I've tried, but with no success:

  • Elgato CamLink: Gets no signal from the camera, nothing shows up.

  • Elgato Capture Card: tried this as an alternative, same result as the camLink.

  • Camera Live: tried builds 9, 11, 13; camera is recognized, but nothing seems to happen.

  • CamTwist: set the source to syphon, checked syphon server, but nothing appears.

  • Canon Utility: Instacrashes nearly every time, but when I get a stable instance running the Live View is a big, grey square.

  • OBS: added a video source with CamLink, Capture Card, and CamTwist, only nothing works. CamTwist renders as a black, empty square. Elgato solutions are blank as well.

  • Streamlabs: same issues as OBS

System

  • Canon M50, (2019)
  • Macbook Pro (2019)
  • Mac OS: Catalina 10.15.4

 

Cables:

  • I'm using USB micro 2.0 for data transfer, as well as micro HDMI for the camlink.

  • Same results as above wether I connect through my CalDigit hub or directly to my mac.

  • I've bought several batches of cables, thinking maybe that's the problem. It's not.

M50 Camera:

  • I noticed the camera screen stays on when connected, but for other people the screen goes black with a computer graphic.

  • I've tried adjusting settings to video, manual, and aperture priority. Nothing works.

Also:

  • I've tried this on two different 2019 Macs, both with similar results.

  • I've swapped out all devices (twice) and cables, except for my camera.

Concerns/Questions

  • Is there something I'm not doing correctly?

  • Are there alternatives I should check out?

  • Is my camera just broken?

Thanks in advance for your help.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement