08-27-2018 09:17 AM
Please help. I try to stream but no sound. Streaming is made between camera M50- Avio 4k hdmi video capture device and youtube. No sound at all. Any idea? Image works fine and it is well transmitted through HDMI
08-27-2018 04:40 PM
Thanks for posting!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) your computer is running.
It would also help the community to know if there is any additional software being used during the capture or broadcast of the HDMI signal to YouTube.
This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! However, if this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
08-27-2018 05:12 PM
Hi, I have sound when playing back. Also if in the same time as i film and stream with M50 I plug an external mic into 3.5 mm jack of my hp ProBook core i7, the sound is great from mic directly into the notebook.So i can have both sound and video but from different sources. Seems that sound is not transmitted
win 10 home
08-29-2018 10:58 AM
Hi , Yes it is. It seems that many users have the same probblem - they can not make streaming with sound with M50!!! This is a product from 2018! So, Canon official support can not answer to this ? How cani stream to youtube with no sound at all ?
You cna see otehr users having same problems here https://www.youtube.com/watch?v=icCs1Hznskw