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Esteemed Contributor
Posts: 3,847
Registered: ‎06-11-2013

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

I'm confident your bank/credit card will revsere the charge for you.  I do recall having an issue with a vendor who wouldn't reverse a charge I had previously agreed to pay... and subsequently failed to provide the service I purchased.

 

While the vendor protested that the charge was "non-refundable", the bank took my side claiming that the notion of "non-refundable" implies that I received the service for which I paid... but now have changed my mind.  But the vendor had NOT provided the service for which I paid and the bank refused to allow them to charge me considering that they had not lived up to their end of the obligation.

 

So... considering you paid for an upgrade service that you never got... I'm thinking you're probably on pretty solid footing in expecting to have the charge reversed.

 

 

Tim Campbell
5D III, 5D IV, 60Da
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VIP
Posts: 13,025
Registered: ‎12-07-2012

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

By all means stop the payment.  You have the right to not pay for something that was not as promised.

 

BTW, who likes MS?  Ahhh.....nobody?  You should probably take Dell's offer and get the new replacement machine.  

EOS 1DX and 1D Mk IV and several lenses!
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Respected Contributor
Posts: 1,735
Registered: ‎02-28-2013

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

I'm surprised that they would be able remotely install a new OS at all.  One would think all those remote connections would be severed as you upgrade.  If you tried to maintain some sort of structure to allow those kinds of processes, well, that could explain why it wouldn't be successful.

 

I'm all for upgrading to new computers and new OS, because you want to upgrade.  But buying a new computer for your camera is a little extreme.  As others said, you really don't need the Canon software.  Only time I use it is to tether.

 

Upgrading your OS yourself really isn't that hard.  I was amazed last time I did it how much simplier it is now.  Buy an OEM Win 7 off Amazon.  Backup all your files to an external drive - which you should have anyway.  Reformat your drive and install a fresh copy of Windows.  Reinstall your software.  A bit of a hassle, perhaps.  But the performance upgrades are worth it - Windows boggs down after a few years of use, you'll notice a marked increase in performance just from reinstalling the same OS.  You're probably going to need the performance boost anyway, assuming that your computer was designed to run Vista, not Win 7.

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Occasional Contributor
Posts: 7
Registered: ‎01-09-2015

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

You say that I really do not need Canon software. I guess that is your opinion. Personally, DPP is one of my workhorses. The old version of DPP did not support the new camera, and the new version of DPP would not install with the old OS. However, Microsoft was not able to upgrade the old OS as they had agreed to do. This is not the place for us to discuss why the Microsoft technician tried to do this in the first place (since it was against Microsoft procedures), but he managed to get $99 charged to me for something that could not be done, and his supervisor was quite dismayed that it had been attempted. I just spent another hour on the telephone complaining to the Microsoft billing department. Of course, they transferred me to technical support. Technical support transferred me back to billing support. After a few laps of that, one billing support guy agreed to process the refund against my credit card, and it would take no more than 3-5 days. We shall see.

 

Meanwhile, I am busy reading Canon manuals and procedures. So far, nothing wrong there.

 

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Occasional Contributor
Posts: 7
Registered: ‎01-09-2015

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

I don't want to be the unpaid quality control department for Dell Computers. I'll just handle the problem myself.

 

By the way, that will be the last Dell computer that I buy.

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Respected Contributor
Posts: 1,735
Registered: ‎02-28-2013

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

[ Edited ]

You say that I really do not need Canon software. I guess that is your opinion.


Technically, it's fact.  You do not need the Canon software.  I understand if you want to use DPP, that's fine.  We're just saying, there are other options.

 

However, Microsoft was not able to upgrade the old OS as they had agreed to do.  This is not the place for us to discuss why the Microsoft technician tried to do this in the first place. 

 

I guess.  Really we can discuss whatever we want here.  I was, again, just trying to point out another option.  I would not upgrade in this situation.  I would wipe the drive clean and do a fresh install.  A little more work, but a lot more to gain.

 

 

Meanwhile, I am busy reading Canon manuals and procedures. So far, nothing wrong there.

 

I'm not sure what you're looking for.  I'm really not sure what the question is at this point.  The Canon software won't run on VIsta.  So either don't run the Canon software, or upgrade your OS (be it by upgrade, fresh install, or new computer).

 

I don't want to be the unpaid quality control department for Dell Computers. I'll just handle the problem myself.  By the way, that will be the last Dell computer that I buy.

 

Dell makes some quality computers.  They also make cheap crappy ones.  Depends on what you got, and even then, lemons can happen to any electronic equipment, no matter the company.  But those $500 laptops can be a gamble. 

 

Regardless, I don't understand your issue.  If you bought a new computer and it doesn't work, send it back.  I would deal with Tech Support long enough to establish that it wasn't user error, and then I'd send it back and either ask for a new one, or change models/brands if I thought that was the issue.  I understand that you're frustrated, but you seem to be spinning your wheels instead of simply fixing the problem.

 

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Occasional Contributor
Posts: 7
Registered: ‎01-09-2015

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

I have no idea what $500 laptops you refer to, or any laptops for that matter.

 

If you don't understand the question, you do not need to respond.

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Respected Contributor
Posts: 1,735
Registered: ‎02-28-2013

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

I can't imagine why you're having trouble with customer service.

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Esteemed Contributor
Posts: 2,370
Registered: ‎11-14-2012

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

"I can't imagine why you're having trouble with customer service.'

 

Me neither

 

 

 

"A skill is developed through constant practice with a passion to improve, not bought."
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Occasional Contributor
Posts: 7
Registered: ‎01-09-2015

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

It seems like such bad form for a technical support person to be continually asking the same questions over and over. Then when you get transferred to the next person in the chain, they ask the same questions over and over. My answers stay the same, over and over, although they get shortened a bit once I've pronounced them or typed them for the ninth time.

 

I wonder if they keep asking because they forgot the first answer, or maybe they are just hoping for a different answer.

 

Canon does not seem to have that problem. Thank Heavens.

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