Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎01-10-2017
Accepted Solution

I really cant understand that why the serial number on the camera body and the box is differ?

I really cant understand that why the serial number on the camera body and the box is differ however the exif information generated from the Canon Digital Photo Professional showing the same serial number as mentioned on the box

IMG-20170110-WA0029.jpgIMG-20170110-WA0029.jpg20170110_221859 copy.jpg

Super Contributor
Posts: 229
Registered: ‎11-17-2014

Re: I really cant understand that why the serial number on the camera body and the box is differ?

Hello Fahad!

 

Welcome to the Canon Forums and thanks for your post!


If you purchased your camera from an authorized Canon dealer, they may be able to assist you with this. If not, we suggest reaching out to Canon in your region at http://Canon.us/mxbx

 

We hope this helps point you in the right direction!

VIP
Posts: 11,490
Registered: ‎12-07-2012

Re: I really cant understand that why the serial number on the camera body and the box is differ?

Is this what we call a gray market camera in the US?  It's also possible that someone repaired the camera with a main board pulled from a different camera.  My guesses!  I believe it is a refurb or a return.  Possibly it was slated to a different market and than flashed for where you bought it.  Call Canon 'Canada'(?) and ask them if it is legit.  Which is meaningless if you never need warranty work from them.

 

 I generally advise folks not to buy gray market gear.

EOS 1DX and 1D Mk IV and several lenses!
New Contributor
Posts: 3
Registered: ‎01-10-2017

Re: I really cant understand that why the serial number on the camera body and the box is differ?

Thanks

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement