05-17-2014 05:46 PM
I've been reading lots of posts on the EOS Utility. There is obviously a problem with this working with Windows 7. Many many people are having the same issue. It worked great with Windows XP.
Canon, please take note and please fix this issue.
I've read the posts and tried ALL of the fixes. None have worked so far.
So what's my problem.
I connect my 7D to my PC and the EOS Utility opens. It starts to download my images then WIndows 7's utility for downloading also opens. I select 'Start to download images' in the EOS U. The EOS Utility then disconnects/Fails.
I've downloaded and installed the latest drivers, software etc etc.
There is a problem here with Canon's software, but unfortunately I don't see Canon doing anything to fix it.
Canon. Can I pleeeeeeese have a fix from you.
Solved! Go to Solution.
05-18-2014 09:48 PM
I have Win 7 and EOS Utility and a 7D. All three work flawlessly.
I do not understand this, "... then WIndows 7's utility for downloading also opens." What is Win 7 utility?
05-20-2014 04:53 AM - edited 05-20-2014 04:57 AM
It's more of a 'Select device' thing in a control panel window.
After this window shows, the connection is lost.
05-20-2014 09:17 AM
Get yourself a new USB cable and try a different USB slot on your computer. This is not a EOS Utility problem. Providing it installed correctly.
If you do not use EOS Utility does the 7D stay connected? You don't need it to d/l your photos.
06-12-2015 01:32 AM
My EOS utility suddenly stopped working too. I have a D6. Went to Drivers and software (http://www.usa.canon.com/cusa/support/professional/professional_cameras/eos_digital_slr_cameras/eos_... downloaded new (or latest) version, installed it, and now it's running fine. Canon should notify customers. Hope this helps for your issue.
09-27-2015 01:05 PM
09-28-2015 06:10 AM
This problem took me a while to solve.
I found that when I connect a camera to a PC, it has to draw some power from the PC. If the PC voltage is just at or below the trigger voltage, the camera will disconnect as by connecting it will slightly lower this voltage level to below the triger level.
I had a number of USB sockets that kept failing. I kept changing ports until I found one that stayed connected. It's never failed since.
The USB port was one directly on my motherboard and not a PCI card.
09-28-2015 12:03 PM
Hi, I am not too sure if this was a reply to my post, re eos utility not working. You refer to the voltage running through the usb ports, I have tested the camera - eos utility now on three pc's non of which pick up or fire up eos grey outs, also all the usb ports are fine with every other appliance I plug in and the eos utility was fine on them until I presume the canon update. I am now desperate to get this working as I need it running for a job I have coming up, do you have any other ideas. Thanks Dave