04-16-2021 09:51 PM - edited 04-20-2021 05:24 PM
When the power dial is set to "off" the camera powers "on" by itself and flickers "on" and "off" until the battery dies. I tried updating the firmware and removing all accessories, however the issue still persists.
04/20/2021 UPDATE (for Canon techs):
- The issue is present with / without the accessories (i.e. lens) attached.
- Tried removing the battery for a few days, and putting it back in. Issue still persists.
- If you insert the battery back in (with the SD card), it starts flickering again. Likewise, if you press the shutter button, it turns ON even though the dial is OFF.
- I've tried hard resetting to factory defaults. Didn't solve the problem.
- Updated firmware, still not solved.
* Will be sending it in for repair. Thank you to everyone who responded.
04-17-2021 12:07 AM
04-17-2021 11:28 AM - edited 04-17-2021 11:29 AM
The R5 and R6 are the only potential "flameballs" currently.
Is that 24-105 actual RF glass, I can't tell conclusively from the video? (looks like it)?? If an adapter is involved.. is it canon brand?
Also what were you doing before the camera starts to flicker? Are you saying it randomly starts to flicker when its been sitting turned off randomly?
Recommendation: this is not the time to be flashing firmware - hoping to solve a problem. Clearly the camera is malfunctioning or is unstable.
Have you reset the camera to defualts?
Are you using a OEM Canon battery?
We need a little more information and any backstory. When it started.. can it be reproduced, other observations, etc?
Next step is contacting Canon if the above options have been exhausted.
04-17-2021 12:23 PM
04-17-2021 01:53 PM
Thanks for your insight.
It is not using an adapter. It is a native RF-lens made for the EOS R series. The battery and everything else is Canon.
Prior to the issue occurring, I did a internal sensor cleaning, before turning it off. After that, it started acting up as shown in the video.
I have tried reset the camera to factory setting, but to no avail.
Cleaning the sensor, and then it started? Sounds like a visit to Canon for inspection is what it best.
04-18-2021 12:09 PM - edited 04-18-2021 12:11 PM
I would make sure the battery and card doors are tight. When you close either of those the camera does a check and if one is loose it could be that is what is happening. I would be particulary suspisious of the battery door as it is removable.
04-19-2021 03:40 PM
Sounds like it's clearly a hardware issue, possibly a poor ribbon cable connection. The "ON-OFF" switch in a RP, just like the "ON-OFF" switches in most Canon DSLRs built in the last 11 years, just tells the processor the camera is "OFF", but does not actually disconnect the battery. Power is used for various functions like keeping the processor clock "super-capacitor" charged, and for recognizing a memory card insertion. It's never really completely turned-off.
It's a long-shot, but if it's a software error, you might try removing the battery, then turning the "ON-OFF" dial to "ON" and letting the camera sit for an hour or so to discharge and reset any registers that are not reset by using the Reset Factory Setting function.
Do you observe the same power cycling when the lens is removed and replaced by a body cap? If not, it may be related to a lens "issue".
Otherwise you should expect to be shipping the RP back to Canon for service. If that doesn't work, sacrificing a live chicken at midnight under a full moon for the Canon Gods my be your only solution.
04-20-2021 03:37 PM