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VIP
Posts: 11,935
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue - No Connectivity


@oruilio wrote:

I had a technical session with a Canon support. He was super friendly and helpful. Unfortunately, the issue was not reproducible and it worked well with WIFI connectivity. Bluetooth connectivity never worked. However, it is not stable as it frequently fails to transfer images via WIFI.

Certainly, the wireless framework has issues. It is not reliable.


While I am not using an R5, in my experience Bluetooth has a very limited range, typically just a few feet.  Once you get more than a given distance, then communication degrades very quickly.  Bluetooth pairing is slso one of the easiest things to do.  Sometimes you need to simply tell a device to "forget" a connection, which will cause a weak connection to reset and restablish itself.  

 

The presence of other Bluetooth enabled devices can interfere with a Bluetooth pairing, too.  I wish I could tell you how many times I have been sitting at a red light, and my car GPS will connect to the smart phone in a nearby car.  I think people do this on purpose, looking for personal info to steal.

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"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 7
Registered: ‎09-25-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I had a shoot today at my studio and figured I'd test out the Wifi there and wireless showed up.  When I got home I tried it again and no Wifi.  Just sitting at searching for access points.  There is something strange going on.  Whatever it is it's probably the reason the your camera worke for Canon when you sent it to them.

 

Can any of you try taking there camera to another location and trying? 

Occasional Contributor
Posts: 5
Registered: ‎09-06-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I have tried everything including turning off my broadband router and eero mesh devices.  Also I am at 7,000 feet in an area that has MANY other networks that I can see with my phone, iPad, an iPhone.

 

I will try to go to a remote location where there are no other wi-fi networks to see if that my be the issue.

Occasional Contributor
Posts: 7
Registered: ‎09-25-2020

Re: EOS R5 Connectivity Issue - No Connectivity

[ Edited ]

Hmmm...  Curious.  I have an EERO device.  I wonder if there is something that EERO could be doing.

Occasional Contributor
Posts: 12
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue - No Connectivity

My personal opinion is that troubleshooting is not our paid job. Even though your test turns positive it cannot solve the problem as it is not the case how we use our R5. As long as R5 is not working the way it is expected we can only add pressure on Canon to troubleshoot it for us and hopefully, they can reproduce the issue without having our own R5s sending to them.

New Contributor
Posts: 1
Registered: ‎10-07-2020

Re: EOS R5 Connectivity Issue

I have this same problem trying to connect my R5 to the Camera Connect app on iOS. I'm trying bluetooth, and it fails at "No Target Found". Never connects.
Occasional Contributor
Posts: 14
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

Has anyone found a fix or heard back from Canon support.

 

I'm an architectural photographer and on my second shoot with my new camera it was stuck on "Searching for access points" screen. My old 5DsR with the Wi-Fi card worked the entire shoot with no issues. R5 started working again when I left the location.

 

Like others have mentioned. I might be connected to some type of Wi-Fi mesh network (EERO beacons). It is unreasonable to can't ask clients / homeowners to turn off their routers to fix the issue. 

 

Occasional Contributor
Posts: 7
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

I have the same issue, although at one point my R5 did work on wi-fi, today it stopped working altogether and is stuck on "search for access points" with "searching..." on the screen forever. Bluetooth is getting the "target not found" even when my iPad is picking up the Bluetooth signal.
Occasional Contributor
Posts: 7
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

I have an Eero network at my house where this issue is happening. My R5 was working with clients when I was shooting their houses (just like you, architectural photographer here) but I was doing a shoot here at my place and my R5 and R6 are suddenly stuck.

VIP
Posts: 11,935
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue


@Zachary wrote:

I have an Eero network at my house where this issue is happening. My R5 was working with clients when I was shooting their houses (just like you, architectural photographer here) but I was doing a shoot here at my place and my R5 and R6 are suddenly stuck.


Don't you carry your own wireless access point?  

 

Some people have a security layer in their WAP, which only allows known MAC address to connect, which neither your laptop or camera can connect without having your MAC address aded to the list of known addresses.

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