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New Contributor
Posts: 4
Registered: ‎12-09-2020

Re: EOS R5 Connectivity Issue

So I did send the issue to Canon Support. At first they said "send us your camera for repair".  I replied showing them this thread and said I think its bigger than my camera and is your firmware. They responded asking me to test it without my wifi on (I told them I live in a city so that does nothing).  They responded as follows:

 

Thank you for the response. Our engineers are researching a wifi issue on the EOS R5. Sometimes mesh wifi networks prevent the camera from connecting correctly. Since you are not the owner of the other networks in your area it is hard to say for sure if that is the cause here. Since the wifi works when you are out of the area it is likely what is happening. If that is the cause the current work around is to connect the camera and your smartphone through either Bluetooth or NFC. The mesh networks do not interfere with those connection types. At this time there has not been an announcement for when the issue will be resolved.

 

I added the empahsis above.

Occasional Contributor
Posts: 14
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

I find it hard to believe this wasn’t caught in any type of testing. I’ve done more client shoots in low density and high density destinations. It’s about a 50% percent change the Wi-Fi will be stuck in that mode. It will become an ever bigger issue with mesh networks becoming more popular.

In addition to this issue and after extensive amount of testing. I’ve concluded that the Wi-Fi always chooses to connect in 2.4Ghz mode with all my devices.

Tested devices: All have 802.11AC (5Ghz)
2015 MacBook Pro 15”
2018 MacBook Pro 15”
iPhone 12 Pro Max

After doing even more testing! I found that the R5 ONLY connects via 5Ghz if you manually choose the broadcast channel. Only channel 161 has reliably connected at the proper 5Ghz rate. CRAW files send over to my Mac in about 3-4 seconds compared to the 12-15 (2.4Ghz) second transfer times when doing the easy auto Wi-Fi setup. There’s no manual or documentation at all about this setting and I found it by sheer luck and curiosity.

Thanks for reporting!



New Contributor
Posts: 3
Registered: ‎03-17-2021

Re: EOS R5 Connectivity Issue

[ Edited ]

Hello, chiming in. Yet another user with persistent Wifi  AND Bluetooth connectivity problems.

 

This is insanely annoying because it is a feature I was looking forward to experimenting with. We out here buying cars missing a wheel and these Canon folks are just ignoring us. It is now March and I have yet to hear a peep from them on any updates on the situation. Anyone got news on this? BTW I do not have one of those WIFI networks y'all were mentioning earlier.

 

It worked twice and haven't gotten it to work ever again.

I have the R5 brand new, and I share the main issue where we get stuck on "Search for access points" and the black square with the text that says "Searching..." (by doing wifi > connect to smartphone > add device > connect via wifi).

 

The one time it worked via just WiFi as above, it showed the same "searching" very quickly and then showed me a screen with WiFi name and password to connect to.
This seems like bad design because despite that it says "searching", it is supposed to be creating its' own network no?

 

By doing it the alternative Bluetooth way first, which magically connects the wifi for you after - is the only other way that worked for me the second time, and even that doesn't work anymore. At all.

 

I've also tried connecting to my laptop with all the appropriate software and latest everything installed (instead clicking connect to EOS Utility), and same issue. Just hangs on searching.


Also tried resetting connections and made sure firmware's updated.

The issue definitely is within the camera, hopefully firmware-fixable. This really sucks.

VIP
Posts: 11,935
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue

[ Edited ]

What device are you trying to connect to your R5 camera?

 

What, or which, Wi-Fi access point or hotspot are you trying to connect to?

 

Can you connect to this other device using Bluetooth?

 

 

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"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 7
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

Hi Waddizzle

 

The issue happening is when creating an ad-hoc wi-fi network within the camera. It is not trying to join another wi-fi point.

 

I have been able to do a workaround and connect via Bluetooth, however, it is only a workaround to the main issue at hand- we can't create a wi-fi network in some locations. The locations that seem to prevent the camera from creating the network may be related to mesh wifi networks. At least the Eero mesh system.

New Contributor
Posts: 3
Registered: ‎03-17-2021

Re: EOS R5 Connectivity Issue

[ Edited ]

Hi Wadd, the devices for me are an iPhone 11, an iPad Pro, and a MacBook Pro (only a couple years old).

 

I cannot answer the question about what I'm trying to connect to in terms of access point, because it does not let me get that far. When I attempt a connection it gets stuck on "searching" to no avail. It did work a couple times, and I have tried the bluetooth way which then does it for you, but that stopped working too after working once.

 

PS. in my experience it hasn't given me the option to connecto an AP, it has created its own CR5 access point when it worked.

Occasional Contributor
Posts: 14
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

This issue is location based.

Even if you don’t have an offending and usually mesh (Eero) Wi-Fi network - your neighbor or a local business might have one and it will cause the R5 to stay in the “Searching for access points”

My work is architectural & interiors so I’m running into this issue quite often now. It’s not reasonable to ask the home owner to turn off an offending network or find a location where the signal isn’t causing the issue.

Once I’m home and I know for a fact no one around me has a mesh Wi-Fi network my camera works fine and starts up an ad-hoc network just fine.
Highlighted
Occasional Contributor
Posts: 7
Registered: ‎12-02-2020

Re: EOS R5 Connectivity Issue

Yes that is what is happening. If the camera happens to be in a wifi network it doesn’t like it will get stuck creating its own or searching for an access point. And I think a few of us may not have said it but for me at least my whole goal is to connect my Camera to Canon Connect on my iPad. Mine will work creating a bluetooth connection with Canon Connect.
New Contributor
Posts: 3
Registered: ‎03-22-2021

Re: EOS R5 Connectivity Issue

I think I have discovered the cause of the issue.

 

I just bought two R5's that replaced the 5d IV's and 5DSR's I was using. 

 

I also ran into the issue where both cameras would not connect to any wifi networks and were stuck in the searching mode when I first tried to configure them, right out of the box.

 

By accident, I discoverd that if I used the real LP-E6NH batteries that came with the cameras, I was able to create ftp connections, connect to my Verizon Mifi, etc. just like with previous cameras.

 

As soon as I had an older "legacy" LP-E6N battery (or aftermarket battery) in the camera, it would be back in searching mode... and not even connect to my existing ftp networks I had set up.

 

Since discovering this, as long as I have the LP-E6NH batteries in the cameras, they connect flawlesly, and soon as I swap out and put other batteries in, it stops making network connections.

 

This is probably also why everyone who sent the camera into Canon got the message back from Canon  that the camera was working great... they were using the LP-E6NH battery to test it, so it worked fine.

 

That is also probably why people found sometimes it works, and sometimes it doesn't... it has everything to do with the battery, it appears. 

 

I am now connecting consistently as long as I am using the LP-E6NH. I hope this helps everyone who has experineced this... bummer that we have to buy more $80 batteries to get otherwise basic funtionality out of the camera. 

 

Fred

www.fredgreaves.com

 

New Contributor
Posts: 4
Registered: ‎12-09-2020

Re: EOS R5 Connectivity Issue

[ Edited ]

Sad to report 1.3.0 is out (installed USA version just now) and the issue is still there (no mention of WiFi in the release notes). 

 

Everyone else, you got this issue, go report it to the real support line: strength in numbers. Just tell them the WiFi doesn't work with Eero Mesh Networks.

 

BTW I am using the real LP-E6NH that came with the camera, and this is for WiFi infrastructure mode (connect to your access point) and not peer-2-peer mode (connect camera to phone which works).

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