01-23-2021 01:47 AM
So I did send the issue to Canon Support. At first they said "send us your camera for repair". I replied showing them this thread and said I think its bigger than my camera and is your firmware. They responded asking me to test it without my wifi on (I told them I live in a city so that does nothing). They responded as follows:
Thank you for the response. Our engineers are researching a wifi issue on the EOS R5. Sometimes mesh wifi networks prevent the camera from connecting correctly. Since you are not the owner of the other networks in your area it is hard to say for sure if that is the cause here. Since the wifi works when you are out of the area it is likely what is happening. If that is the cause the current work around is to connect the camera and your smartphone through either Bluetooth or NFC. The mesh networks do not interfere with those connection types. At this time there has not been an announcement for when the issue will be resolved.
I added the empahsis above.
01-23-2021 02:17 AM
03-17-2021 07:27 PM - edited 03-17-2021 07:30 PM
Hello, chiming in. Yet another user with persistent Wifi AND Bluetooth connectivity problems.
This is insanely annoying because it is a feature I was looking forward to experimenting with. We out here buying cars missing a wheel and these Canon folks are just ignoring us. It is now March and I have yet to hear a peep from them on any updates on the situation. Anyone got news on this? BTW I do not have one of those WIFI networks y'all were mentioning earlier.
It worked twice and haven't gotten it to work ever again.
I have the R5 brand new, and I share the main issue where we get stuck on "Search for access points" and the black square with the text that says "Searching..." (by doing wifi > connect to smartphone > add device > connect via wifi).
The one time it worked via just WiFi as above, it showed the same "searching" very quickly and then showed me a screen with WiFi name and password to connect to.
This seems like bad design because despite that it says "searching", it is supposed to be creating its' own network no?
By doing it the alternative Bluetooth way first, which magically connects the wifi for you after - is the only other way that worked for me the second time, and even that doesn't work anymore. At all.
I've also tried connecting to my laptop with all the appropriate software and latest everything installed (instead clicking connect to EOS Utility), and same issue. Just hangs on searching.
Also tried resetting connections and made sure firmware's updated.
The issue definitely is within the camera, hopefully firmware-fixable. This really sucks.
03-17-2021 08:54 PM - edited 03-17-2021 08:55 PM
What device are you trying to connect to your R5 camera?
What, or which, Wi-Fi access point or hotspot are you trying to connect to?
Can you connect to this other device using Bluetooth?
03-17-2021 11:10 PM
The issue happening is when creating an ad-hoc wi-fi network within the camera. It is not trying to join another wi-fi point.
I have been able to do a workaround and connect via Bluetooth, however, it is only a workaround to the main issue at hand- we can't create a wi-fi network in some locations. The locations that seem to prevent the camera from creating the network may be related to mesh wifi networks. At least the Eero mesh system.
03-17-2021 11:24 PM - edited 03-17-2021 11:25 PM
Hi Wadd, the devices for me are an iPhone 11, an iPad Pro, and a MacBook Pro (only a couple years old).
I cannot answer the question about what I'm trying to connect to in terms of access point, because it does not let me get that far. When I attempt a connection it gets stuck on "searching" to no avail. It did work a couple times, and I have tried the bluetooth way which then does it for you, but that stopped working too after working once.
PS. in my experience it hasn't given me the option to connecto an AP, it has created its own CR5 access point when it worked.
03-17-2021 11:31 PM
03-18-2021 11:48 AM
03-22-2021 03:28 PM
I think I have discovered the cause of the issue.
I just bought two R5's that replaced the 5d IV's and 5DSR's I was using.
I also ran into the issue where both cameras would not connect to any wifi networks and were stuck in the searching mode when I first tried to configure them, right out of the box.
By accident, I discoverd that if I used the real LP-E6NH batteries that came with the cameras, I was able to create ftp connections, connect to my Verizon Mifi, etc. just like with previous cameras.
As soon as I had an older "legacy" LP-E6N battery (or aftermarket battery) in the camera, it would be back in searching mode... and not even connect to my existing ftp networks I had set up.
Since discovering this, as long as I have the LP-E6NH batteries in the cameras, they connect flawlesly, and soon as I swap out and put other batteries in, it stops making network connections.
This is probably also why everyone who sent the camera into Canon got the message back from Canon that the camera was working great... they were using the LP-E6NH battery to test it, so it worked fine.
That is also probably why people found sometimes it works, and sometimes it doesn't... it has everything to do with the battery, it appears.
I am now connecting consistently as long as I am using the LP-E6NH. I hope this helps everyone who has experineced this... bummer that we have to buy more $80 batteries to get otherwise basic funtionality out of the camera.
03-29-2021 10:47 PM - edited 03-29-2021 10:53 PM
Sad to report 1.3.0 is out (installed USA version just now) and the issue is still there (no mention of WiFi in the release notes).
Everyone else, you got this issue, go report it to the real support line: strength in numbers. Just tell them the WiFi doesn't work with Eero Mesh Networks.
BTW I am using the real LP-E6NH that came with the camera, and this is for WiFi infrastructure mode (connect to your access point) and not peer-2-peer mode (connect camera to phone which works).