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New Contributor
Posts: 3
Registered: ‎09-06-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I know that.  I just wanted to see if anyone else was having the same issue.  I am in contact with email support right now but will wait till Tuesday to talk to Canon support directly.  Then I will have to send the camera back in.

 

Thanks for your input.  Also, maybe if others have the same issue it could be a kick in the backside for Canon to fix the problem

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Occasional Contributor
Posts: 7
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue

Clearly. There is an issue with the Canon EOS Utility app in MacOS. When I connect my R5 to my laptop I can use Image Capture to import the photos with no problems. Wifi/bluetooth connectivity is also a frequent failure when my R5 connects to iOS devices via WIFI or bluetooth.

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VIP
Posts: 10,382
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue

Make sure that you have the latest version of Canon Camera Connect.

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"Doctor told me to get out and walk, so I bought a Canon."
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Occasional Contributor
Posts: 7
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue

there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.

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VIP
Posts: 10,382
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue


@oruilio wrote:

there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.


I suggest that you contact Canon Support, 1-800-OK-CANON for US customers.

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"Doctor told me to get out and walk, so I bought a Canon."
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