09-06-2020 06:40 PM
I know that. I just wanted to see if anyone else was having the same issue. I am in contact with email support right now but will wait till Tuesday to talk to Canon support directly. Then I will have to send the camera back in.
Thanks for your input. Also, maybe if others have the same issue it could be a kick in the backside for Canon to fix the problem
09-13-2020 02:54 PM
Clearly. There is an issue with the Canon EOS Utility app in MacOS. When I connect my R5 to my laptop I can use Image Capture to import the photos with no problems. Wifi/bluetooth connectivity is also a frequent failure when my R5 connects to iOS devices via WIFI or bluetooth.
09-13-2020 03:21 PM
Make sure that you have the latest version of Canon Camera Connect.
09-13-2020 08:45 PM
there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.
I suggest that you contact Canon Support, 1-800-OK-CANON for US customers.