09-06-2020 06:40 PM
I know that. I just wanted to see if anyone else was having the same issue. I am in contact with email support right now but will wait till Tuesday to talk to Canon support directly. Then I will have to send the camera back in.
Thanks for your input. Also, maybe if others have the same issue it could be a kick in the backside for Canon to fix the problem
09-13-2020 02:54 PM
Clearly. There is an issue with the Canon EOS Utility app in MacOS. When I connect my R5 to my laptop I can use Image Capture to import the photos with no problems. Wifi/bluetooth connectivity is also a frequent failure when my R5 connects to iOS devices via WIFI or bluetooth.
09-13-2020 03:21 PM
Make sure that you have the latest version of Canon Camera Connect.
09-13-2020 08:45 PM
there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.
I suggest that you contact Canon Support, 1-800-OK-CANON for US customers.
09-25-2020 04:03 PM
No I have not. I did send the camera in. The factoru was able to connect with both Wi-Fi and Bluetooth. I got the camera back and the same problem persisted here. No connectivity with WiFi or Bluetooth.
I was able to get bluetooth to connect with the iPhone ONCE. I did te following
That work ONE time then to reconnect I had to go thru the same steps AGAIN. Not a useful solution. At the same time I have NEVER been able to connect to my Windows Pro 64 desktiop witth Canon Utility
Canon DOES NOT have any clue as to what the issue is. I have decided that I will just ignmore that feature and use the camera with a card reader of or USB thpe C cable they supplied.
The implementation approach they have for bluetooth and Wi-Fi is to not depend on OS interface requirements, provide you user based documentaion, and just wrote custom Firmware and Software code. In my mind that was not a good option.
09-25-2020 06:58 PM
I swear Canon needs to get there ish together. I called them today and they are saying the same. Send my cam to them. I use my camera professionally 2-3 times per week so not sending it in for now. From what it looks it's just you and I with the problem? And the'yre apparently not aware that it is a problem. So how about just sending us out new cameras and if they work we'll send back the ones that don't.
I mean it's not a deal breaker because I don't really use it that much but I was looking forward to shooting without a tether cable.
09-25-2020 10:32 PM
I had a technical session with a Canon support. He was super friendly and helpful. Unfortunately, the issue was not reproducible and it worked well with WIFI connectivity. Bluetooth connectivity never worked. However, it is not stable as it frequently fails to transfer images via WIFI.
Certainly, the wireless framework has issues. It is not reliable.