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New Contributor
Posts: 2
Registered: ‎01-01-2020
Accepted Solution

EOS R and Utility 3 connectivity

Utility 3 (latest version) cannot connect to the EOS R.

The camera is connected to an iMac computer using a cable.

The cable supplied with the EOS R is a Type-C to Type-C cable.

Never heard of a computer with a female Type-C connction, so I have connected the camera with a Type-C to Type A cable.

Could this be the issue?

The error message from EOS Utility is "failed to connect the  camera"

 

Product Expert
Posts: 238
Registered: ‎07-03-2019

Re: EOS R and Utility 3 connectivity

Hey there hsapir,

 

By any chance are you running Mac OS X Catalina 10.15.2? The latest OS update appears to have caused some issues with the USB connection and EOS Utility. With the camera connected you may be able to import your images using Mac's built-in Image Capture app, but I believe Canon's engineers have gotten word on this issue with the most recent update and are working on a fix.

Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: EOS R and Utility 3 connectivity

Possibly the best advice we can give to any newbie is to never buy an Apple computer to use for photo editing. IMO, Apple is the world's foremost enemy of software compatibility.

Bob
Philadelphia, Pennsylvania USA
New Contributor
Posts: 2
Registered: ‎01-01-2020

Re: EOS R and Utility 3 connectivity

Yes, for sure running on MAC Catalina !

Thanks for the heads-up.

 

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