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New Contributor
Posts: 1
Registered: ‎07-26-2019

EOS R Keeps Freezing!!

I purchased my EOS R back in October of 2018 from a local camera shop. Up until recently, my EOS R had been working perfectly. Recently, I started having an issue where my EOS R will freeze while using the camera. I have had the issue multiple times, and the only way I am able to get the camera to work again is by removing the battery and waiting a few seconds before inserting it again. When the camera is frozen, none of the buttons will work, and the on/off switch will not turn off the camera. The camera has the latest firmware installed (1.2.0). I am also using the lens that came with the camera (24-105 f/4 RF). The lens also has the latest firmware installed (2.0.0). I have tried using multiple batteries (Canon brand) as well as multiple memory cards, with no luck.

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Esteemed Contributor
Posts: 4,250
Registered: ‎02-17-2016

Re: EOS R Keeps Freezing!!

Did you reset the camera?

 

Are you using a micro card with adapter or a full size SD card?

 

Call Canon, it sounds like it needs service.

 

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Reputable Contributor
Posts: 987
Registered: ‎11-14-2012

Re: EOS R Keeps Freezing!!

[ Edited ]

Seems to be a common issue with EOS R. One guy at Dpreview got this answer from Canon support:

"This could be a memory card issue if you are using the Ultra cards and shooting with HDR or Dual Pixel RAW enabled..."

He did have Ultra but he didn't use HDR or Dual Pixel Raw.

 

Another user:

"Used to have freezing issues until I upgraded to the newest firmware that came out a few months ago. Been solid since.

Edit: actually I changed to a Sony Tough card around the same time, when before I was using ultra cards, that could have been it too."

DCS 3c, DCS 520, D30, D60, 1Ds, 300D, 30D, 1000D IR, 7D, 6D, 6D, M5
15-45/3.5-6.3 IS, 16-35/4 IS, 22/2, 24/1.4 II, 24-105/4 IS, 50/1.4, 85/1.8, 100/2.8, 70-200/2.8 IS II, 300/2.8 IS
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Occasional Contributor
Posts: 5
Registered: ‎09-28-2019

Re: EOS R Keeps Freezing!!

[ Edited ]

Just discovered the exact same problem by chance, kinda brand new body, original Canon batteries w/ battery grip, EF R 24-105, no matter what memory card. Showed up all the sudden, drove me nuts...

Checked and tried all kind of things, and hooray, seems I've found the cause: Disabled the automatic power off feature in the power saving options, problem seems to be gone.

Have indeed played around with settings in power saving options before problem came up, so this really seems to be linked.

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New Contributor
Posts: 1
Registered: ‎11-25-2019

Re: EOS R Keeps Freezing!!

ive been having same problems have you found a solution ?

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Occasional Contributor
Posts: 22
Registered: ‎03-21-2015

Re: EOS R Keeps Freezing!!

It it were me having this issue I would immediately call Canon tech support.  After getting the issue resolved with tech support and would then post the solution on here to help others.

 

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New Contributor
Posts: 2
Registered: ‎01-06-2020

Re: EOS R Keeps Freezing!!

Yep, me too, in Australia. latest firmware. Camera freezes every few shots - have to turn off and remove battery to get going again - when shooting models with active tracking [if that has anything to do with it?] Have contacted Canon and are awaiting a fix. What a nightmare!

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Product Expert
Posts: 92
Registered: ‎07-03-2019

Re: EOS R Keeps Freezing!!

Hi hilliamonk,

 

Thanks for checking in with us!

 

In addition to some of the other points mentioned on this thread, it might help to pay attention to the camera buffer. As you may have learned, when you're taking shots, the images don't go right to the card. They go to the camera's short-term memory, also known as the camera buffer.

 

When the camera buffer fills up, the camera will pause for a few seconds as the data is transferred to the card. At this point, you will not be able to fire any shots on the camera. You'll want to wait for the blinking to stop before you switch cards or batteries. Otherwise you risk the possibility of corrupted data.

 

You can tell how many shots are left in the buffer by referencing the number on the bottom right in the viewfinder. Once that number reaches zero, then you won't be able to fire any additional shots for a few seconds. If you are waiting for an important moment to photograph, be mindful of the shots remaining in the burst.

 

If problems persist, please elaborate on your camera settings, what you're shooting when the issue comes up, and which memory card and accessories you're using.

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New Contributor
Posts: 2
Registered: ‎01-06-2020

Re: EOS R Keeps Freezing!!

thanks - im a slow shooter, 1 shot / 5 sec so its not buffer - settings: firmware 1.6 - shooting with eye detect, continuous AF, single shooting, one shot, Sandisk Extreme Pro UHS-1 95 MB/s - no error msg but I didn't look inside the view finder - then I notice others who have this prob do see a error msg in view finder saying turn camera off and pull out battery....I'll try reformat card, then a different card perhaps...???

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New Contributor
Posts: 1
Registered: ‎05-28-2020

Re: EOS R Keeps Freezing!!

Camera worked flawless on firmware 1.2 but once I updated the freezing started. Anyone else can confirm they on higher firmware also?
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