EOS

[dino_dsd]

I think the forum is suited for anything like addressing problem and helping others. Telling a problem you are facing has the probability than some others had already had the same problem and may or may not know the solution. It maybe some settings on you camera or maybe there are much more people having the same issue, then you know it happens only to you or it is the genetal camera's issue

[Waddizzle]

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@dino_dsd wrote:
I think the forum is suited for anything like addressing problem and helping others. Telling a problem you are facing has the probability than some others had already had the same problem and may or may not know the solution. It maybe some settings on you camera or maybe there are much more people having the same issue, then you know it happens only to you or it is the genetal camera's issue

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I agree.  

Forums are a place for users to discuss issues, and offer suggestions and advice.  Except, that is not what happened here.  The first several posts are all people, who apparently are familiar with one another.  They all said that their cameras were defective in exactly the same way.  They should bring those issues directly to Canon, not a user forum.

[Harrier]

„Forums are a place for users to discuss issues …”

The OP clearly has an issue for which he first sought advice in another forum, i.e. a Facebook page, by the name of „Canon 90D Owners”. 

There he didn’t find much to relief his problem. On the contrary, he struck a raw nerve with quite a lot of other people who seemed to have the same problem. Contrary to what you suggest, the people who joined with him, were not „familiar” with one another, they are from Australia, Japan, China, India, the USA and several countries in Europe: from all over the world, really. All that they have in common is that they bought the 90D to shoot wildlife. Most of them have in common that they are (very) experienced photographers, but none of them can get the camera working the way it is advertised. 

Like it is in https://www.canon-europe.com/cameras/eos-90d

He -we- came to this forum, mistakenly (?) thinking this was affiliated with Canon. Canon.USA at the least, with Canon people reading and commenting. Please be so kind as to help us to a link „directly to Canon” if you can, because addressed in the wrong place or not, the problem is very real to lots of people who struggle with it and they want Canon’s attention.

[Waddizzle]

Odd that you know the name of the Facebook group. He never named it.  He misspelled the name. It was incomplete.

The link to Canon Support can be found on Community home page.  Click the link at the top of the page, or simply log out.

[Harrier]

Not so odd that I know the name of the facebook group, that pointed me in this derection, in the first place.
Why would it be?
Why do you react so defensive, now that we have stablished that you are not Canon-in-person and not to be held responsible for this problem?

But thanks, all the same.

[brianhig]

We don't know the extent of the problem hence we discuss it on an appropriate forum to find out if this is an isolated incident or is it more widespread. Once we have gather enough information THEN we can take our issue, if there is one, to Canon for an answer. For your information I am not familiar with anyone on this forum as you wrongly suggest. This is not some conspiracy again Canon or indeed this forum, we are doing exactly what a forum is all about, discussing issues and looking for solutions.

[jrhoffman75]

" Please be so kind as to help us to a link „directly to Canon” if you can,"

Canon USA support line is 1-800-OK-CANON.

If you are not in the USA see here: https://global.canon/en/support/

[CaliforniaDream · Accepted solution]

I tried a number of scenarios with my 90D and a number of different lenses.  Pointed at blue sky then at a telephone pole and the lenses snapped right into focus.  You may have a camera with a problem.

[Cross]

Thank you for the test. And I belive you are correct. I actually just seen a repair slip from another 90D owner who reported similar issues to mine. They had seen my post on another forum . Thier explanation to canon with thier issue was like I typed it myself. Turned out to be bad sensor board shutter and metering controller and some misalignment. Canon explained those issues would cause the interminate issue the customer reported. The interminate part is why I thought was just maybe a firmware fix needed. Thanks again for trying to recreate .I will miss my 90D while its gone but I still have my 80D as backup.

[dino_dsd]

Thanks a lot.