08-16-2019 09:44 AM - edited 08-16-2019 09:46 AM
I personally would not chance taking something unreliable on a trip, that might leave me without memories. A "weeks old" camera (if new) should be replaced, not repaired. Hope you get this resolved quickly.
08-16-2019 05:12 PM
08-16-2019 05:18 PM
09-07-2019 09:07 AM
OK - UPDATE
Sent Cameraoff to Canon UK repair centre. Had a chap called Naimesh Patel who could not have been more helpful. He phoned me on a daily basis with an update on the repair situation. Majot KUDOS to Mr Patel
The sum and total was a faulty shutter. Canon repalced it and recalibrated the whole camera. I now have it back and it is better than brand new. KUDOS to Canon UK !
Thanks to everyone who took the time to reply with suggestions - I'm a very grateful 70 years old who hopes to take many pictures with this camera !
09-07-2019 10:37 AM
Thanks for taking the time to post the outcome of your situation. It doesn't get any better than that and too often, I suspect, these things get resolved and we never hear about it.
Also, "WOOT-WOOT!" to Mr. Patel, wherever he may be.