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Occasional Contributor
Posts: 6
Registered: ‎11-16-2018

Compact Flash SD Card Lost ALL Data!

Hi guys! New to the forum. I had an event today and was taking photos and video all day, later in the evening I went to upload some new photos to my macbook and everything was gone. Any help would be appreciated!

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Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Compact Flash SD Card Lost ALL Data!

Hi!

To have a better understanding of your issue, please let everyone know the model of the camera you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks! 

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Occasional Contributor
Posts: 6
Registered: ‎11-16-2018

Re: Compact Flash SD Card Lost ALL Data!

Hi, 

 

Its a Canon Mark iii

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Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Compact Flash SD Card Lost ALL Data!

We have a couple models that have a Mark III. You should see one of two types of model numbers, it will say EOS XXXD Mark III, or you will see PowerShot XXX Mark III. 

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Occasional Contributor
Posts: 6
Registered: ‎11-16-2018

Re: Compact Flash SD Card Lost ALL Data!

EOS

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Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Compact Flash SD Card Lost ALL Data!

Great, now there should be a number, followed by the letter D. What number is that? In full, it will look like EOS [insert number here] D Mark III. OR it will look like EOS [insert number here] D X Mark III. 

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Occasional Contributor
Posts: 6
Registered: ‎11-16-2018

Re: Compact Flash SD Card Lost ALL Data!

Haha, sorry! We will get there eventually. I am new to the photography world. 5D. 

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Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Compact Flash SD Card Lost ALL Data!

That's exactly what we needed! So you have the EOS 5D Mark III! We'll get this escalated to our product experts, but in the meantime, our forum contributors might chime in as well! 

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Honored Contributor
Posts: 5,320
Registered: ‎06-25-2014

Re: Compact Flash SD Card Lost ALL Data!

[ Edited ]

@stevieglick wrote:

Hi guys! New to the forum. I had an event today and was taking photos and video all day, later in the evening I went to upload some new photos to my macbook and everything was gone. Any help would be appreciated!


There is no such thing as a "compact flash SD card". A CF card and an SD card are two different animals, and the 5D Mark III has a slot for one of each. So are you sure you're looking at the right card? Keep in mind that if you remove the card that's currently in use, the camera will, by default, switch to the other card - and will stay switched even if you put the original card back. To return to the original card, you have to go to the menu and set it as current again.

Bob
Philadelphia, Pennsylvania USA
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Occasional Contributor
Posts: 6
Registered: ‎11-16-2018

Re: Compact Flash SD Card Lost ALL Data!

71M5LbGECfL._SL1100_.jpg

Again, I am new to this world so I apoligize for misinformation. Here is the card I am working with that I seem to have lost all my videos and photos on. 

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