03-13-2021 08:44 PM
I have used 3 EOS cameras and love the M50. It worked well till now (2 weeks ago). I was hired to video a concert. All appeared normal and I made 4 ten minute clips. They play in the camera playback mode but have AVI extentions and cannot download to my PC. Please help. Thank You -Jim G
There is a warning that "This file isn't playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt."
03-13-2021 09:19 PM
What software are you using to try to play the files? How are you downloading the files to your PC? You might try downloading and installing a free copy Media Player Classic or VLC Media Player. They tend to open and play just about any video file you throw at them.
Surely Canon must offer some software that should play any of their video files, but it may offer only limited editing tools.
03-14-2021 10:11 AM
"They play in the camera playback mode but have AVI extentions and cannot download to my PC. Please help."
Are you attempting to play the video files while they are still stored on the memory card in the camera? No, that does not work because the camera will not permit free access to the files. I suggest using a card reader to copy the files to your PC.
03-14-2021 02:39 PM
03-14-2021 02:43 PM