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Canon EOS M6 - no battery level indicator

el_photographer
Apprentice

I bought a brand new Canon EOS M6 as well as an extra battery (Canon LP-E17) from bhphotovideo.com in December 2019. The battery level indicator is not displayed on the screen except when there's only one bar left and it's red. Both batteries are genuine Canon batteries (there's a Canon hologram logo and it says "genuine"). Any thoughts?

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