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New Contributor
Posts: 1
Registered: ‎05-27-2019

Canon Connect problem with iPhone X

Hello!  I have a canon 6D and it has always successfully connected with my iphone 6s..I just tried to connect with an iphone X, and the iphone is asking for a password.  I've read in previous posts how to retrieve the password, but my iphone X doesn't prompt for a password like my iphone 6S does...is there anyway to bypass the password, or have any other users had this issue with the iphone X?  Thank you!

Product Expert
Product Expert
Posts: 893
Registered: ‎10-17-2012

Re: Canon Connect problem with iPhone X

kristy1115,

If the previous password is still registered in the smartphone settings, the Wi-Fi may not be established correctly. In that case, on the smartphone's Wi-Fi settings screen, delete the connection settings for the camera and enter the connection settings again. This should resolve any issues and allow the camera to reconnect with the software.

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