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Occasional Contributor
Posts: 13
Registered: ‎03-01-2014

Re: Canon 70D died

Well I give up, Had my 70D repaired for the motherboard issue by a thrd party camera shop. The repair lasted 3 weeks, only got to use the camera twice during that time. It failed again while shooting video, same issue, camera locked up, had to remove battery to get to shut down. Powered it back up, got "error 80", shut down again and it will not come back on. It is not a lens contact issue or battery issue, it is the motherboard problem. I got a refund from ther repair shop at least because of the warranty they offered on the repair. ( they claimed that they did have to  install a new motherboard) Have my dead 70D body on  ebay for sale  as of yesterday. Need to buy another Camera quick, just haven't decided which one other than it won't be a Canon product. 

New Contributor
Posts: 1
Registered: ‎03-22-2018

Re: Canon 70D died

I had mine repaired for 270GBP and sold it straight away. I got good money for it because it was mint but I had already lost all faith in it. Bought an 80D purely because of all the Canon gear I already own. Even the repair shop acknowledged that error 80 was extremely common with the 70D and down to heat generated using live view. My camera only had 9000 shuttercount but I had shot a lot of video with it. Nevertheless I don't believe that the 70D is fit for purpose.  I think Canon have been very deceitful over this....

Occasional Contributor
Posts: 13
Registered: ‎03-01-2014

Re: Canon 70D died

I had mine repaired twice( by a camera shop), second time it failed outside the repaired warranty, it's for sale now on ebay for parts. I also bought an 80D, referb. but also bought a 4 year warranty from a 3rd party. My 70d failed when trying to shoot video, just locked up , had to remove the battery and then got the catch all "error80", then it would not power back up. Still can't get passed the fact that Canon Brazil is offering to repair the motherboard issue on the 70D for free and Canon USA doesn't think it's an issue.

Reputable Contributor
Posts: 619
Registered: ‎01-25-2018

Re: Canon 70D died

In the auto industry it is common practice to provide a warranty extension for a known flawed/failure prone part as long as the part failure isn't safety/liability related.  The warranty extension is less expensive for the company than doing a full recall and replacement, protects the customer from economic harm, and reduces the probable loss of customer goodwill.

 

When a problem is widespread the long term expense of not addressing it properly usually greatly exceeds the short term cost to the company.  It is much cheaper to retain existing customers rather than acquire new customers away from competitors.

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
Occasional Contributor
Posts: 15
Registered: ‎10-13-2017

Re: Canon 70D died

Many posts saying Canon claims it's not a widespread problem. What is the magic number? Is there a moderator for this page? or should I say 15 pages? 

And by the way...

There is a Facebook page. Please join so they can see real numbers.

Canon error 80 USA

Occasional Contributor
Posts: 17
Registered: ‎12-31-2017

Re: Canon 70D died

I requested to join your Facebook group canon error 80 USA please accept

I want Canon USA to suffer future business by posting everywhere I can about their sub standard product and complete lack of customer service

Occasional Contributor
Posts: 13
Registered: ‎03-01-2014

Re: Canon 70D died

It is not my group, but I am a member, not sure who started it.

Occasional Contributor
Posts: 17
Registered: ‎12-31-2017

Re: Canon 70D died

Ok thank you
Occasional Contributor
Posts: 14
Registered: ‎10-19-2017

Re: Canon 70D died

Occasional Contributor
Posts: 14
Registered: ‎10-19-2017

Re: Canon 70D died

Canon is emailing me a mailing label and bumped my call to a customer service rep who said Canon will repair cameras that fall in this notice and MAY compensate for repair Canon did on a covered camera but will not compensate for other costs like replacing the camera. She couldn't say if that included someone who got the repair done elsewhere. I'm glad Canon finally admitted the problem and is doing something, but their delay cost me the price of an 80D and cost many others for replacements or repairs and has seriously tarnished Canon's reputation.

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