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New Contributor
Posts: 4
Registered: ‎10-08-2019

Canon 5D Mk IV Problem with light streak on photos

Hello All,

I am having a problem on a Canon 5D Mk IV whereby some white light streak is appearing on most photos - taken both indoors and outdoors.. Any ideas on what the problem could be?

Esteemed Contributor
Posts: 3,401
Registered: ‎02-17-2016

Re: Canon 5D Mk IV Problem with light streak on photos

Bad shutter. It needs to be replaced.

(But show an example in case I am wrong)

New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

757A768F-FB5F-4756-9BA1-4FB2A496789E.jpeg

here's an example with the white streak on the right hand side 

VIP
Posts: 8,297
Registered: ‎08-13-2015

Re: Canon 5D Mk IV Problem with light streak on photos

Yup.  It looks like a bad shutter.  Shutters are delicate mechanisms.  Getting dirt between the blades can severely damage the assembly.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

Many thanks @wadizzle for the info.. I guess for this I may have to seek assistance from a Canon service center
VIP
Posts: 11,315
Registered: ‎12-07-2012

Re: Canon 5D Mk IV Problem with light streak on photos

Although that isn't a classic example of a failed shutter, it probably is.  A call to Canon is in order to make sure.  Set up a C&C and tell them what it is doing. 1 (800) 652-2666

EOS 1DX and 1D Mk IV and several lenses!
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New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

Many thanks @Ebiggs1
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