Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎10-08-2019

Canon 5D Mk IV Problem with light streak on photos

Hello All,

I am having a problem on a Canon 5D Mk IV whereby some white light streak is appearing on most photos - taken both indoors and outdoors.. Any ideas on what the problem could be?

Esteemed Contributor
Posts: 3,711
Registered: ‎02-17-2016

Re: Canon 5D Mk IV Problem with light streak on photos

Bad shutter. It needs to be replaced.

(But show an example in case I am wrong)

Highlighted
New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

757A768F-FB5F-4756-9BA1-4FB2A496789E.jpeg

here's an example with the white streak on the right hand side 

VIP
Posts: 9,068
Registered: ‎08-13-2015

Re: Canon 5D Mk IV Problem with light streak on photos

Yup.  It looks like a bad shutter.  Shutters are delicate mechanisms.  Getting dirt between the blades can severely damage the assembly.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

Many thanks @wadizzle for the info.. I guess for this I may have to seek assistance from a Canon service center
VIP
Posts: 12,094
Registered: ‎12-07-2012

Re: Canon 5D Mk IV Problem with light streak on photos

Although that isn't a classic example of a failed shutter, it probably is.  A call to Canon is in order to make sure.  Set up a C&C and tell them what it is doing. 1 (800) 652-2666

EOS 1DX and 1D Mk IV and several lenses!
New Contributor
Posts: 4
Registered: ‎10-08-2019

Re: Canon 5D Mk IV Problem with light streak on photos

Many thanks @Ebiggs1
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement