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New Contributor
Posts: 1
Registered: ‎02-08-2013

Cannot communicate with battery - 7D

Dear Friends,

I am a proud owner of 7D for the past 2.5 yrs and have done many trips and shooting with that.

I am not using any battery grip. Have 2 Canon original battery with me.

 

Fromyesterday night I am getting an error  "Cannot communicate with battery". It is same described in the below link also :-

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

I am using Original Canon battery and I have tried with both of them but no result.

As per User Guide ,

"

If the message "Cannot communicate with battery" is displayed when checking the battery status, select [OK] and continue shooting. Please note that the battery level indicator will appear blank.

"

My concern is :-

1. If I ignore that and continue shooting , will it create any problem to the Camera functionality ?

2. Wil the battery drain fast due to that ?

 

I am Ok with not displaying the battery infor as of now ( which I will repair by Canon) but need to confirm that the battery functionality will remain as usual. I will be travelling for a birding trip soon and I due to short time I dont want to send it to repair...

 

Please guide.

 

Warm Regards,

Ari...

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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Cannot communicate with battery - 7D

Hello Aridillse,

 

Sorry to hear about the error.  If you would prefer to wait to send the camera in for service later on, you may do so.  Choosing to continue using the battery will not cause any additional problems, you will just be unable to see the battery status.  The battery will not drain any faster than it normally would.

 

When you are ready to send the camera in for service, you'll need to complete a Repair Request on our website.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎08-06-2013

Re: Cannot communicate with battery - 7D

This is a very popular issue. Pls check internet to see how many users od 7D and 60D have the same error again and again! Why Canan not recall them and fix them for free> I am sure this is not user's fault at all!
Occasional Contributor
Posts: 8
Registered: ‎10-30-2013

Cannot communicate with battery - 7D

Dear friends, I am also having the same problem. my 7d reconhese not the battery .. please help me.

New Contributor
Posts: 2
Registered: ‎10-31-2013

Re: Cannot communicate with battery - 7D

I had the same issue with my 60D and battery grip.  I tried all of the tricks and eventually sent it to Canon.  It turns out there was a wire that was disconnected inside of my brand new battery grip.  I know this doesn't match the OP's issue, but wanted to post this for others who have tried everything.

Occasional Contributor
Posts: 11
Registered: ‎11-01-2013

Re: Cannot communicate with battery - 7D

Good morning all. Another victim of the popular problem. It started out of the blue yesterday morning (10/31) .After many seaches on the web, forums for "a fix" (some of them worked for a few, some did not - even a mention of placing the camera in a freezer for 6-8 minutes which I will not do), I'm still at a loss.

 

I can click OK after the warning message, but no Icon of how much battery life, the "Battery Info" on the menu screen showed the error and also showed the ID of he batteries - Now that is gone. 

 

I have the Canon battery grip, 2 genuine LP-E6 batteries. Removing the grip and placeing the single battery into the camera body did not fix this as well..so I am assuming it's not the grip. I have a hard time thinking 2 of these batteries have become damamged in some way on the same day.

I did notice on the 1st page that this issue will not affect battery life. I'm not so sure about this. After testing it yesterday, taking only 20-30 shots on fully charged batteries, I used EOS Utility to read the photos and that prompted me I had a low battery. ugh, when I went to charge it, it took almost 45 minutes to complete. Just going by theis, it looks like this probme is draining the battery 10 X faster, at least.

If cleaning the connections didn't work..removing the watch battery and letting it sit for 30, 60 minutes, maybe it is the camera. Warrenty expired so it looks like the price range to fix this is $250-450...just based on what I've seen. So very frustrating!

VIP
Posts: 9,939
Registered: ‎12-07-2012

Re: Cannot communicate with battery - 7D

I am not certain this is a "camera" issue.  Smiley Surprised  Well, of course it IS a camera issue because it shows up on the camera but I don't think it is the camera causing it. I have seen this on several different models. I am sorry I don't know exactly what works to correct it except new batteries.

Just because the 'keep alive' battery is supposed to last for 10 years does not mean it will. Replace it first and see what happens.

EOS 1DX and 1D Mk IV, along with, a lot of other stuff.
Occasional Contributor
Posts: 11
Registered: ‎11-01-2013

Re: Cannot communicate with battery - 7D

Well I had to bite the bullet and take this in for repair, tried mulitple "fixes" to remove this communication problem, even my friends LP-E6 battery, same problems. I used it this weekend and was only able to get 308 photos before the camera died usuing the battery grip (real Canon grip, 2 real canon batteries - nothing 3rd party). That's around 700-1000 less photos before this error. So despite what the Canon rep replied earlier on this thread, this 'battery commincation' issue IS affecting battery life. So since this is a 3 year old camera, not under warranty. this will cost about around $250-300. Was also told it could take up to 3 weeks to get it it back - but "it could be sooner." It's fine, I can wait.

Anyway, it's defalting, not a cheap fix..and seeing this is such a widespread issue with many 7D users - not just here but on many other photography forums, 7D posts & even a rep for Canon in New Jersey knew about this issue I spoke with her last week. Until an official recall is announced with this camera, either deal with it, or pay big bucks for an obvious flaw. 

Occasional Contributor
Posts: 8
Registered: ‎10-30-2013

Re: Cannot communicate with battery - 7D

Dear friends, I sent my 7d for asistencia technique, and I'm waiting for the budget and a report on this issue.
Here in Brazil many have also had this problem with the 7D.
So that Canon provide me the budget share here in Forun ... Happiness to all

Occasional Contributor
Posts: 6
Registered: ‎11-24-2013

Re: Cannot communicate with battery - 7D

I have the same problem with a 15-month-old 60D. I have a Canon battery and a generic. The problem occurred while using the generic. I assumed that would not occur using the Canon battery. I was interest. It is obvious from the posts I've read here that is a problem with the camera. I assume it is a contact issue. Cleaning the contacts inside the camera's compartment is dicey at best. Rather than pay $300 to correct what seems like a minor in common issue I will simply "suck it up" and continue shooting. It does insert extra steps to actually start shooting. Has anyone attempted to clean contacts inside that department?

Any help would be appreciated.
Larry Jay
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