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New Contributor
Posts: 3
Registered: ‎09-28-2019

Camera connect issues

I have an EOS R. Recently, I am having issues connecting my iPhone 7 with ios13 to the camera with the camera connect app. I don’t think it is an iOS update issue. Camera can connect via Bluetooth but not through wifi
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Posts: 8,297
Registered: ‎08-13-2015

Re: Camera connect issues


@mhanabe wrote:
I have an EOS R. Recently, I am having issues connecting my iPhone 7 with ios13 to the camera with the camera connect app. I don’t think it is an iOS update issue. Camera can connect via Bluetooth but not through wifi

Why do think it is not related to an iOS update?  Did it connect prior to the update?

 

Did you turn on your W-Fi hotspot in your phone?  Wi-Fi connections won’t work if you don’t enable it.  

 

What instructions are you following?  You say that it does not connect through Wi=Fi.  The Bluetooth is used to exchange data to configure the Wi-Fi.

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Product Expert
Posts: 46
Registered: ‎07-03-2019

Re: Camera connect issues

Hey there,

 

Yes, it may be related to the iOS update so it would be a good idea to double check the WiFi settings but also it might help to reinstall Camera Connect. The installation process will ask you to enable some access and WiFi permissions that might resolve this issue for you as well.

New Contributor
Posts: 3
Registered: ‎09-28-2019

Re: Camera connect issues

I was able to connect using the app even after the ios13 update. I have tried everything. Reset the wifi settings and re-installed the camera connect app. The camera connects via bluetooth. It is able to find find the network. The next step is connect to network but this is where it freezes. Once it connects to the network it should be able to connect to the camera but it doesn't go beyond connect to network. Earlier, I had it set up to have the bluetooth connection enabled even when the camera is off. So, when I just opened the app and clicked on images on camera, the app would go through the sequence of connecting to the camera and show me all the pictures on the camera. Guess I need to talk to some one in tech support.


@Mark35mmF2 wrote:

Hey there,

 

Yes, it may be related to the iOS update so it would be a good idea to double check the WiFi settings but also it might help to reinstall Camera Connect. The installation process will ask you to enable some access and WiFi permissions that might resolve this issue for you as well.


 

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New Contributor
Posts: 3
Registered: ‎09-28-2019

Re: Camera connect issues

I was able to connect using the app even after the ios13 update. I have tried everything. Reset the wifi settings and re-installed the camera connect app. The camera connects via bluetooth. It is able to find find the network. The next step is connect to network but this is where it freezes. Once it connects to the network it should be able to connect to the camera but it doesn't go beyond connect to network. Earlier, I had it set up to have the bluetooth connection enabled even when the camera is off. So, when I just opened the app and clicked on images on camera, the app would go through the sequence of connecting to the camera and show me all the pictures on the camera. Guess I need to talk to some one in tech support.


@Waddizzle wrote:

@mhanabe wrote:
I have an EOS R. Recently, I am having issues connecting my iPhone 7 with ios13 to the camera with the camera connect app. I don’t think it is an iOS update issue. Camera can connect via Bluetooth but not through wifi

Why do think it is not related to an iOS update?  Did it connect prior to the update?

 

Did you turn on your W-Fi hotspot in your phone?  Wi-Fi connections won’t work if you don’t enable it.  

 

What instructions are you following?  You say that it does not connect through Wi=Fi.  The Bluetooth is used to exchange data to configure the Wi-Fi.


 

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