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Occasional Contributor
Posts: 6
Registered: ‎12-08-2019

Burnt pixels in LED view finder in EOS R

I see a few 3-4 burning green-red LED spots in the viewfinder screen when I turn on the camera with the lens cap on. I don't see them when I remove the lens cap.  Although I cannot see it in the pictures, it still keeps bothering me if I bought a defective camera.  When I wrote to the dealer, he said its common to have it as along as it doesnt show in the picture it is fine.  Does any others have this issue with the mirrorless models? 

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Occasional Contributor
Posts: 21
Registered: ‎03-21-2015

Re: Burnt pixels in LED view finder in EOS R

Suggest you contact Canon Customer Support.

 

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Respected Contributor
Posts: 1,692
Registered: ‎11-19-2017

Re: Burnt pixels in LED view finder in EOS R

[ Edited ]

The camera has a 1 yr warranty.  +1 contact Canon. 

 

Dead pixels do happen, but are not common place.  A dealer who states so probably didn't deserve your business in the first place. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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VIP
Posts: 12,239
Registered: ‎12-07-2012

Re: Burnt pixels in LED view finder in EOS R

"Dead pixels do happen, but are not common place."

 

These would be 'hot' pixels if they glow red or green. Dead pixels are black. While they may not be common they are not uncommon.  But I wouldn't be happy if my brand new camera had some.

EOS 1DX and 1D Mk IV and several lenses!
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VIP
Posts: 12,239
Registered: ‎12-07-2012

Re: Burnt pixels in LED view finder in EOS R

There is another pixel problem, the stuck pixel. There colors can be red, green, blue or any combination.  Unlike dead or hot pixels, stuck pixels do not change their color.  Stuck pixels are very common, but not permanent like dead or hot pixels.

They might disappear or go away by themselves overtime.

EOS 1DX and 1D Mk IV and several lenses!
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Occasional Contributor
Posts: 6
Registered: ‎12-08-2019

Re: Burnt pixels in LED view finder in EOS R

Yes you are correct.  What I have is hot pixels green and a red one.  

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Occasional Contributor
Posts: 6
Registered: ‎12-08-2019

Re: Burnt pixels in LED view finder in EOS R

Yes these are stuck pixels read and green.
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Occasional Contributor
Posts: 6
Registered: ‎12-08-2019

Re: Burnt pixels in LED view finder in EOS R

Returned back to the dealer and waiting for the replacement. Will update when I receive the new replacement camera.
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Occasional Contributor
Posts: 6
Registered: ‎12-08-2019

Re: Burnt pixels in LED view finder in EOS R

Got back a new camera! problem solved.
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VIP
Posts: 12,239
Registered: ‎12-07-2012

Re: Burnt pixels in LED view finder in EOS R

Smiley Happy  Happy holidays.

EOS 1DX and 1D Mk IV and several lenses!
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