01-26-2020 12:42 AM - edited 01-26-2020 12:44 AM
I am hoping somebody can help me with an issue I am having with a recently purchased new-to-me Canon 80d camera (purchased from B&H Photo).
When I turn the mode dial to select my desired mode, the display screen does not show what has been selected on the mode dial. Below is a list of what is selected on the mode dial and then the selection displayed.
B -> B
M -> B
Av -> Tv
Tv -> Tv
P -> P
A+ -> P
Flash Off -> P
SCN -> C1 p
Creative filters -> C2 p
C2 -> C2 p
C1 -> C1 p
Has anybody else experienced this problem? Is there a setting that I have not implemented?
I have tried using a brand new SanDisk SD card and updating the firmware on the camera.
01-26-2020 01:20 AM
I recommend resetting the camera to defaults and retesting.
If the behavior persists, contact B&H to set up a return.
01-26-2020 11:41 AM
"I recommend resetting the camera to defaults and retesting."
Hold on there fella! How did you reset the defaults? Menus, tools, clear all setting AND clear all custom settings. <-- that is the important one, not the first one. WHat you are seeing looks more like a custom set up not factory default.
01-26-2020 11:57 AM - edited 01-26-2020 11:59 AM
Did not know there was a second reset for Custom Settings. Helpful for sure.
01-26-2020 12:56 PM
I think this is going to be a problem for Canon to solve and the only additional thing that you might try is to leave the battery out for several minutes, then turn the power switch on (with the battery still removed) and cycle the mode dial. Then put the power switch back to off, insert the battery, and try again.
But it sounds like either the encoder switch of the mode dial is defective or the decoder IC that interfaces it to the main camera control system has become defective. You stated the camera was "new to you", if this is a used camera within the B&H return period then I would return it.
01-26-2020 02:15 PM - edited 01-26-2020 02:49 PM
Cameras that do not have a separate keep alive battery, that you can remove, don't benefit form that procedure. I am afraid this is a Canon problem but B&H will take it back. I am surprised B&H didn't catch it first off.