03-22-2020 10:30 PM
03-22-2020 11:02 PM
Okay. Are you saying that if you press the Menu button nothing happens?
Remove the card from the camera, format in your computer and reinstall. Try a different card if you have one.
03-23-2020 07:16 AM - edited 03-23-2020 07:30 AM
Did anything happen to the camera that you are aware of - dropped, got wet?
Switch lens to manual focus. Then camera will expose even if focus can't be achieved.
Try installing Canon EOS Utility. Then you could try actuating camera via mouse and computer.
EOSU writes the file to the computer.
After this round of troubleshooting give Canon a call at (866) 261-9362.
03-23-2020 10:32 AM
At this point none of this self-help stuff is going to fix it. Like I said it's free and easy but as you found out, usually doesn't help either.
Do call Canon a 7D Mk II is too great camera to not let Canon fix it.
03-24-2020 10:09 AM
For those cameras that offer the feature, definitely consider saving all settings to an SD card as a backup. That way, should you ever need to reset things, you can reload all your customizations easily.
I'm under the impression that only the 1D series cameras have that. Am I wrong? It would certainly be a useful feature on any camera.