03-21-2020 11:25 PM
Hi there Canon forum!
I have a 7d mkii but when I turn it on it, the shutter seems to be stuck in high speed shooting mode and shoots repeatedly, unprompted, with a lens on/off, with a memory card in/out.
In addition, I can't get the menu screen to appear to attempt a factory reset. Anybody have any suggestions?
03-22-2020 07:39 AM
Remove battery. Switch camera on. Shut off. Replace battery.
Do you have a battery grip installed? If so remove that.
03-22-2020 10:05 AM
Great advice from John and also cycle the shutter release button a few times to make sure that it isn't stuck on (even if the button appears at the rest position the internal switch assembly may have stuck on thus "tap" cycle it a few times).
03-22-2020 12:13 PM
"Remove battery. Switch camera on. Shut off. Replace battery.
Do you have a battery grip installed? If so remove that."
Yeah, that won't do anything. I never had a 7D Mk II but I had two 7D's. Except the advice to remove any battery grip you might have. That is good advise. And, if you have a third party grip throw it away in the trash right now.
You see I am guessing the Mk II is like the 7D. It has a "keep-alive" battery that also has to be removed. So do that before you do the rest of the steps. At that point they might work and they might not. When you put both batteries back in, you might clean the contacts off first, turn it back on, if you have to set the date and time, the 7D Mk II did reset.
03-22-2020 12:25 PM - edited 03-22-2020 12:26 PM
The only time removing the main power battery (and not the keep-alive battery) does anything is when you can get to your menus but there is some strange error code or glitch. Like stuck in one mode or another. Can't format you CF card, etc, that kinda stuff.
There's no guarantee this will fix any specific problem but, it's free and easy to do.
03-22-2020 12:32 PM
BTW, as a bonus tip, newer Rebels don't have the small keep-alive batteries. At least they are not user replaceable, so those models cannot be rebooted as described above. You can take out the main battery and leave it out for a long, long time and eventually it will reset. Again if you have to set the time and date it did reset.
03-22-2020 12:45 PM
For those cameras that offer the feature, definitely consider saving all settings to an SD card as a backup. That way, should you ever need to reset things, you can reload all your customizations easily.
03-22-2020 12:49 PM
"Yeah, that won't do anything."
Believe what you wish.
I have a Rebel. It periodically locks up. Screen black. Totally unresponsive. Powering off and on doesn't affect it.
Remove the battery and replace and it is back in functioning order.
Will it resolve the OP's problem - won't know unless he tries.
But it is just plain wrong to say it never works.
03-22-2020 04:08 PM
"But it is just plain wrong to say it never works."
Hmm, must of missed this!
"There's no guarantee this will fix any specific problem but, it's free and easy to do."
03-22-2020 04:23 PM
"Yeah, that won't do anything."
Refers to a 7D and likely the 7D Mk II, I don't have one plainly stated, not removing the keep-alive battery and the camera still remembers its settings.
"I have a Rebel."
Good for you, do whatever works.
When it comes right down to it, I am not sure if any camera is ever completely off. Unless any and all batteries are either dead or removed for a period of time. Think about, the quick start-up, it requires some initial power to be so quick for instance.